Yates Collision / Old Town Auto Body
500 N. Fayette St,
Alexandria,
VA
22314
USA
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
In operation 62 years, 8 years at this location.
Yates Collision Center is a family-owned auto repair business that has been in business for decades. Along, with many other businesses, Yates strives for an excellent customer service experience.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
Languages
- Spanish
Hours
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professionalism, and attention to detail, with many noting their vehicles looked brand new upon return. The repair work is frequently described as flawless, top-notch, and exceeding expectations. Communication stands out as a major strength, with customers appreciating regular updates via text and phone throughout the repair process. Timeliness is another highlight, as many repairs were completed ahead of schedule. A few customers noted areas for improvement, including occasional calibration oversights, inconsistent communication on delays, and minor finishing concerns with paint work - all shared directly from customer feedback.
Select to learn more
Service Quality
"... end. The work the guys in the shop performed was the absolute best I've seen. Lobby area very clean.. Real talk my car looked brand new shinning & cleaned ..."
Read more
"... service! The staff is incredibly helpful, and the repairs were fast and highest quality."
Read more
"... appreciated the regular, transparent updates and the repair work was first class! They even completed the job a few days ahead of schedule. While I hope ..."
Read more
"... is my first time utilizing this business. They are beyond professional. Friendly, timely, communicative, and quality work. I am very pleased."
Read more
"... a lot of alerts on the dashboard. Apparently the calibration was not completed, so I had to bring the car back."
Read more
"... providing me a timely estimate, booking my rental, and completing the high-quality work ahead of schedule. I recommend Yates Collision for your repairs."
Read more
"They are very efficient and quick. The car was done before estimated time. Which was great. Work done on the car was professional and looked ..."
Read more
"Repair completed faster than expected . Customer service from all representatives was top notch. Convenient ..."
Read more
"... repair took a little longer than anticipated but they alerted me early and met the adjusted delivery date. The car looks great!"
Read more
"... Friday, Nov 14 and if it wasnt then they would call. I show up that day, it was not ready. They stated that my side step just came in. I had asked if they could ..."
Read more
"... our car off the next day. The customer service reps kept us up to date about timing over the holidays and provided clear updates when there were some part ..."
Read more
"Customer service was excellent. They kept me informed about the status of my vehicle every step until completion. My vehicle looks great. I didn't ..."
Read more
"... repaired. The manager was knowledgeable and pleasant. The communication throughout the repair was excellent and there were no surprises. My truck was repaired perfectly ..."
Read more
"... with was very nice, however I have an issue with the lack of communication. I was originally told my car would only take a week and someone would be in contact ..."
Read more
"... done on the car was professional and looked great! They kept me informed throughout the whole process!"
Read more
Jason
(Dodge owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Ltcol Joseph
(Hyundai owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Brian
(Acura owner)
reviewed 8/11/26
My Experience - 5.0/5.0 -
Great service. Very quick. Will definitely recommend.
SHARE
Jill
(Jeep owner)
reviewed 8/11/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Rachel
(Honda owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Alexandra
(Kia owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Ltcol Patrick
(Genesis owner)
reviewed 8/10/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Thomas
(BMW owner)
reviewed 8/10/26
My Experience - 5.0/5.0 -
They did a great job and always kept me informed. I highly recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Elizabeth
(Lexus owner)
reviewed 8/7/26
My Experience - 5.0/5.0 -
It was so nice that they offered a free car wash!
SHARE
Mary
(Lexus owner)
reviewed 8/7/26
My Experience - 5.0/5.0 -
From my initial interaction with Dara to picking up my vehicle ,the process moved seamlessly. I am very pleased with all aspects of Yates collision. the body work is good and I am so relieved to have my car fixed. I would highly recommend Yates collision service.
Likely to Recommend - 5.0/5.0 -
Overall - great service
Repair Quality - 5.0/5.0 -
Quick and efficient- easy to work with
Customer Service - 5.0/5.0 -
Dara was great
Returned Clean
Anna Marie
(Volvo owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Allison
(Land Rover owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sophie
(Jeep owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
John
(Kia owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Marcella
(Mercedes-Benz owner)
reviewed 8/5/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Trina
(Subaru owner)
reviewed 8/3/26
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sonia
(Hyundai owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jesse
(Jeep owner)
reviewed 8/3/26