Olson's Auto Body

4.9 (2,797reviews)

98%

(231) 947-4499

713 Parsons Rd, Traverse City, MI 49686

98%

See Photos

713 Parsons Rd
Traverse City, MI 49686

Get Directions Website Email

Schedule an appointment at Olson's Auto Body

Book Appointment

About Olson's Auto Body

See Photos

713 Parsons Rd
Traverse City, MI 49686

Get Directions Website Email

Schedule an appointment at Olson's Auto Body

Book Appointment

In operation 49 years, 28 years at this location.

Olson's Auto Body, Inc. has been family owned and operated since 1977. Our average employee has been here for over 20 years! We put customer service and quality workmanship as our top priorities.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (2,797)

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Rating

2,285 Customers Rated

5 Stars

73.8% Complete

(2065)
4 Stars

5.6% Complete

(157)
3 Stars

1.2% Complete

(33)
2 Stars

0.5% Complete

(15)
1 Star

0.1% Complete

(4)
< 1 Star

0.4% Complete

(11)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding communication, with many highlighting daily text and email updates that kept them informed throughout the repair process. The quality of repairs is frequently described as excellent, flawless, and like new, with numerous customers expressing delight at receiving their vehicles cleaner than expected, inside and out. Timeliness is generally well-regarded, with many vehicles completed on or ahead of schedule, and when delays occurred due to parts availability, customers appreciated being proactively notified. The staff is widely described as friendly, professional, and accommodating, with customers noting the convenience of loaner vehicles and seamless insurance coordination. A few customers noted areas for improvement, including more consistent end-of-repair updates, occasional parts-related delays, and isolated concerns about paint quality and sensor functionality. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.

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Service Quality
Communication

"... also noticeably different. In addition, there are visible paint drips on both the front quarter panels and the hood. I also had to return the vehicle to have the doors ..." Read more

"... of which was informative and professional. Second, the quality of their work was excellent. The vehicle was repaired to OEM standards and was washed and looking nearly ..." Read more

"... really appreciated. They were easy to work with, and the quality of their work was excellent. I was also able to leave my rental car there, which made everything even more ..." Read more

"Not only are the repairs beautiful, but I greatly appreciated the interior vacuuming!!!"

"Top notch work and kept me up too speed on all steps. I was never left wondering what's going on with me ..." Read more

"I was so impressed and appreciative of the communication updating me throughout the repair process. In addition to the ..." Read more

"... Olson's Auto Body provided excellent communication. I felt informed via email, text and phone calls from start to finish; all of which was informative and professional. ..." Read more

"Really appreciate the daily text updates. Was very surprised how clean my vehicle was when I picked it up as well. ..." Read more

"I had to call several times to see when I might be able to pick up my car."

"... same thing the next day and it still wasnt ready. So towards the end it felt like me more having to do the follow up." Read more

Service Quality
Communication

Service Quality
Communication