Olson's Auto Body
In operation 49 years, 28 years at this location.
Olson's Auto Body, Inc. has been family owned and operated since 1977. Our average employee has been here for over 20 years! We put customer service and quality workmanship as our top priorities.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Olson's held my hand through the whole ordeal and it helped so much. Any time I called with questions, they were helpful, kind, nonjudgmental. I recommend Olson's to anyone who needs a body shop!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I'm very happy with the repairs that were done - I think my vehicle looks great - but the length of time the repairs took was a problem.
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
Everyone I spoke with was polite. That wasn't the issue. The issue was that my car ended up being there for 9 more days than the original estimate of 7-8 days, and I didn't feel that I was apprised of the further delays in a timely manner. Sometimes I was told that I would probably be able to pick up my car on a certain date, only to be told the evening before or the day of that date that I would not. Being without a car for 17 days and having to repeatedly make arrangements for someone to take me into Traverse City "in case" my car would be ready was a real hardship.
Likely to Recommend - 5.0/5.0 -
Based on my experience I would highly recommend Olson's to all my friends and relatives. My son currently has his vehicle at your shop and is happy with them keeping him updated on the progress of his vehicle.
Repair Quality - 5.0/5.0 -
My experience with the Olson's team was very enjoyable.
Customer Service - 5.0/5.0 -
My experience with the Olson's team was very enjoyable. They kept me updated on the progress on my vehicle and were able to answer all questions.
Returned Clean
My Experience - 5.0/5.0 -
Done on time as promised Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This is our second visit, unfortunately, and we have been very pleased with the quality of work, the time it took to complete, and daily updates. Very professional operation.
Likely to Recommend - 5.0/5.0 -
this is our second visit, unfortunately, but very pleased with the work
Repair Quality - 5.0/5.0 -
work was done well and on time
Customer Service - 5.0/5.0 -
great service with appointment reminders, timely updates, and friendly staff
Returned Clean
My Experience - 5.0/5.0 -
Awesome! Also thank you for wiping my car’s dash👍
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Doug Olson and crew has always done excellent work and their communication is great! Thank you!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice job
Customer Service - 5.0/5.0 -
Very obliging
My Experience - 5.0/5.0 -
Very quick, courteous, and clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
Took too long but final product is great. Wrong bumper and missing parts delayed a week.
Customer Service - 4.5/5.0 -
Friendly
My Experience - 5.0/5.0 -
excellent craftsmanship friendly employees who have pride in their work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great craftsmanship status reports
Customer Service - 5.0/5.0 -
regular reports on status
Returned Clean
My Experience - 5.0/5.0 -
Very personable, high quality work. Thanks!
My Experience - 5.0/5.0 -
My car is hood as new! Superior body repair!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The repair was perfect! My car is like brand new. Took off a star because it took longer than anticipated. But it was worth the wait!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for the whole process- customer service, communication, the actual repair- everything went smoothly! So much appreciated!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks brand new, thank you
Likely to Recommend - 5.0/5.0 -
Had work done twice and both times very satisfied
Repair Quality - 5.0/5.0 -
Looks beautiful
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communicators there at Olson’s. I was kept in the loop on all repairs.
Likely to Recommend - 5.0/5.0 -
Not our first cruise with Olson’s…they meet all challenges fearlessly. Will always recommend Olson’s.
Repair Quality - 4.5/5.0 -
Great service from start to finish. Maryjean handled my issue and Doug repaired it, all to great satisfaction.
Customer Service - 5.0/5.0 -
Maryjean!