Olson's Auto Body

4.9 (2,804reviews)
98%
713 Parsons Rd,  Traverse City,  MI  49686

In operation 49 years, 28 years at this location.

Olson's Auto Body, Inc. has been family owned and operated since 1977. Our average employee has been here for over 20 years! We put customer service and quality workmanship as our top priorities.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,804)

Likely to Recommend

Repair Quality

Coordination with dealer can be improved

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I was disappointed with the quality of the paint work completed by Olson’s Auto Body. When I questioned why the finish did not look better, I was told that because they are a Farm Bureau preferred shop, they complete repairs as cheaply as possible, which was concerning to hear as a customer. There were several nicks and imperfections that were simply painted over instead of being properly repaired beforehand. The color match between the front of the vehicle and the rest of the car is also noticeably different. In addition, there are visible paint drips on both the front quarter panels and the hood. I also had to return the vehicle to have the doors adjusted because they were making contact with the front quarter panel. Overall, I was not impressed with the workmanship or the attention to detail provided during this repair experience.

Customer Service

The receptionist was nice.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

My car looks brand new. And, they took the time to clean the interior!!

Customer Service

Mary Jean was great helped me get picked up from the airport when we got back into town.

Returned Clean

My Experience

My car looks brand new! What more could you ask for.

Likely to Recommend

Repair Quality

Looks like brand new!

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great communication while my truck was being serviced. Fast turnaround time and excellent work!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Happy with the work and timely professional manner it was done

Customer Service

Likely to Recommend

Repair Quality

Excellent work.

Customer Service

Very easy to deal with.

Returned Clean

My Experience

We appreciate how quickly you were able to get our vehicle in and complete the work. It looks great! Thank you

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very pleased with the work and thank you for delivery of my vehicle to me house.

Likely to Recommend

Repair Quality

I am very satisfied with the help & quality of the repair of my 4Runner at Olson’s Auto Body. I would recommend to family and friends. Staff was always helpful and willing to answer my questions. Along with fit me into their busy schedule. My car looks great! Feels brand new. Thank you for all that you did.

Customer Service

My Experience

I'm concerned with the placement of the driver side fender as it is almost touching the headlight. I don't know if this can be adjusted or not.

My Experience

Excellent team providing top notch service!

Likely to Recommend

Repair Quality

Excellent team providing high quality service!

Customer Service

Returned Clean

My Experience

Outstanding! Love the communications and the work. Sure didn't expect to have the inside cleaned. Thank you!

Likely to Recommend

Repair Quality

Olson's did an excellent job repairing my truck. I really appreciated the daily communications on the status. While the repair took one more day than planned I was not impacted. Appreciate the repair!

Customer Service

On point and quick to respond! Thank you!

Returned Clean

My Experience

My car is looking beautiful !!! Thank you for fixing my car. I would recommend your shop to my friends.

Likely to Recommend

Repair Quality

100% satisfied with the work done on my car. They even cleaned out the inside. My Terrain is now a happy car !!

Customer Service

Very satisfied with your service.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Super satisfied!! My car was so nice and clean when I picked out up!!! Thank you I was happy I could pick up my car and drop off my loaner after hours!! Great work Thanks again, Jennifer Ellison

Likely to Recommend

Repair Quality

Customer Service