Ourisman Alexandria Certified Collision Center

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0 -

Based solely on the presentation of the finished product.

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Check in process was good and easy, but check out process was a little different. People weren't as welcoming and eager to assist me.

Likely to Recommend - 2.0/5.0

Repair Quality - 3.5/5.0 -

Driver door seems a little off track.

Customer Service - 3.5/5.0 -

When I picked my car up after repair, people weren't as polite. However, I like the text message feature.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

I had a moving the car from the body shop ( Geico) area to gmc service issue... Jerimiah was instrumental in helping get my service done! Thank you! And him!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I am overall satisfied with the work done ,however I was a little disappointed that it took a couple of days to have my car fixed due to the delay in delivery of the part needed to fix the car and also the tech not working on weekends.I took consolation in the fact that my car was fixed well and cleaned for me though.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I was truly impressed with your A1 service. This is my first time ever using your services and again, I was blown away by the professionalism and quality of service.

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

Overall, we continue to be satisfied with service at Ourisman.

Repair Quality - 5.0/5.0 -

The quality of the work was excellent -- the car looks good as new.

Customer Service - 4.0/5.0 -

Everyone was very nice and helpful; however, my car was not ready when I was told it would be and I had to wait about an extra 30 minutes.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I felt well taken care of by Derrick from the night I walked in to ask them to repair our car after an accident. He's friendly, professional, patient, and answered all my questions. I've forgotten the name of the gentleman in there with him that first night, but he was the same. They had already closed when I came in, and they welcomed me and got me all set up. Thank you!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Fabulous customer service... Very happy..BIG Thanks to Derrick! Carin & Hilda-bear

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

Paint not s perfect match

My Experience - 5.0/5.0 -

The service that I received at your Collision Repair Department was exceptional. The repairs were better than expected, the personnel were cordial and professional. I couldn't have asked for more, My particular thanks to Mr Darick Arana. He went out of his way to accommodate me.

Likely to Recommend - 5.0/5.0 -

Great results

Repair Quality - 5.0/5.0 -

I submitted a vert, very, positive reply three days ago

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0