Ourisman Alexandria Certified Collision Center
Ourisman Alexandria Certified Collision Center is an I-CAR Gold Class repair facility, certified for FCA (Chrysler, Dodge, Jeep, Ram) and Kia vehicles. We provide OEM-quality repairs for all makes and models, using the latest equipment and factory-approved procedures to ensure your vehicle is restored to pre-accident condition. Enjoy a hassle-free experience with our GEICO Express Direct Repair program, which speeds up insurance approvals, and our Photo Estimate Tool, which lets you start the process from your phone. Every repair is backed by a Lifetime Warranty for as long as you own your vehicle
- Free Estimates
- Lifetime Warranty
- Full Service Mechanical
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Adam was wonderful in the way he always gave me honest feedback and updated me on the condition of my vehicle. His personable approach while maintaining a high level of professionalism was successful in making my expeirence very relaxing. The customer service is the reason I came back to have body work done. It has always been spot on.
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Workmanship 10. Communication with client 4
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
I was sent a test text message saying I would receive updates on my vehicle repair, none came. Communications with Adam were great at first but the last 7 days I had to continually call to get updates on my vehicle.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 0.5/5.0 -
my car was repaired then one of the mechanics had an accident in my car before I can get it back.
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Adam and his team were great and I would definitely suggest them to friends.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Adam and his staff were terrific to work with!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 1.5/5.0 -
Slow process and poor communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I really appreciated the timely text message updates. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
car looks great. service dept handled it with no stress.
Customer Service - 5.0/5.0 -
Adam was fantastic.
My Experience - 5.0/5.0 -
Adam was great!
Likely to Recommend - 5.0/5.0 -
Adam was great!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Adam was great!
Likely to Recommend - 5.0/5.0 -
if they were with USAA i wud definitely tell them about it.