Ourisman Toyota of Edgewood

My Experience - 5.0/5.0 -

The staff were extremely kind, helpful, and professional throughout the entire process.

My Experience - 5.0/5.0 -

Please thank the team members. The team members I met were professional and helpful. The were knowledgeable and kind. Please thank the team members behind the scene. I appreciate their work also.

Likely to Recommend - 4.5/5.0 -

Good service and communications. Delay of pick up. Job was incomplete. State of vehicle when returned

Repair Quality - 4.5/5.0 -

Staff members were knowledgeable, helpful, and professional. Notifications were timely. Quality of work was acceptable. 5 day delay was disappointing. My thanks to the office and body shop staff.

Customer Service - 5.0/5.0 -

Well Done!

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

My car looks great! I’m very pleased with the results. And the team was very personable and nice! Thank you for doing a great job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very high quality shop. Excellent workmanship.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Good job. Like new.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great

Customer Service - 5.0/5.0 -

Great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car was clean and the repairs were completed in a very reasonable time period

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

It was a very pleasing experience.

Repair Quality - 5.0/5.0 -

It was simple and relatively fast. No complaints.

Customer Service - 5.0/5.0 -

The people were extremely friendly and helpful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It was excellent service

Customer Service - 5.0/5.0 -

It was excellent service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The collision center was top notch! I’m so glad my insurance company recommended them.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did an awesome job and was in constant communication with me.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Greatly appreciated the quick turn around and speedy service. Frequent updates on my vehicle was most appreciated as well. Thank you!

Likely to Recommend - 5.0/5.0 -

Great friendly service team. Definitely would recommend.

Repair Quality - 5.0/5.0 -

Great fast service. Thank you for the constant vehicle status notification updates!

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

I don’t grade it 10 because the time it took to fix my cars. Each time was over a month

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great Job

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

My truck looked as good as new when I picked it up after repairs. It was freshly washed and vacuumed. Communications were great. Updated each day it was there with them. The job was completed fast than I expected.

Likely to Recommend - 2.5/5.0 -

I have reservations about recommending.

Repair Quality - 2.5/5.0 -

Vehicle decals/letters that were removed by Ourisman technicians were not replaced after repairs were made.

Customer Service - 3.5/5.0 -

Some days I had to call to get an update and ask for a rental car extension due to delays with the repairs.

Returned Clean

Likely to Recommend - 5.0/5.0 -

The staff was friendly, knowledgeable, and my car was returned to me cleaner than when I took it in for service.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0