Ourisman VW and Volvo Autobody
In operation 5 years.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 9:00 am - 1:00 pm |
My Experience - 5.0/5.0 -
I have already sent a text praising Antoine for his excellent customer service and the body staff for their marvelous work. In fact my car looks like new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Great customer service and excellent craftsmanship.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job from start to finish - I truly appreciated all the updates during the time my car was being serviced and they kept to the original timeline. Would recommend!!
My Experience - 5.0/5.0 -
Thanks for your swift and efficient repair of my 2017 Subaru Outback.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I'm still to get back home, since my wife and I are taking a vacation. But I can tell you that I have been very impressed by the way you have communicated with me. I am certain that everything has been done to perfección. Thank you very much.
My Experience - 0.0/5.0 -
All damage wasn’t repaired when the car was attempted to be returned
My Experience - 0.0/5.0 -
Slow. Parts ordered in stages. Information on progress inaccurate or absent. Sloppy - left charging cable in back seat; car was dirty when I first went to pick it up. Had to come back twice because car would not start when I first went for it.
My Experience - 0.0/5.0 -
The bumper was painted the wrong color
My Experience - 5.0/5.0 -
Thanks for doing a great job with my Volvo and to Amo for the positivity!
Likely to Recommend - 5.0/5.0 -
I would not hesitate with recommending Ourisman Body Shop
Repair Quality - 5.0/5.0 -
They handled the car quickly and also had good contact with my insurance (Geico). Very satisfied!
Customer Service - 5.0/5.0 -
As commented before
Returned Clean
My Experience - 5.0/5.0 -
Everyone was professional, kind, helpful, polite and welcoming. I was contacted every single day with updates in addition to the daily emails. At the end it felt like you’d left your car with your own family to get it fixed. Thank you so much the fabulous team of Butler Street VW body shop . You were all awesome.
Likely to Recommend - 3.5/5.0 -
Probably not until I get over the frustration of calling everyday for 3 weeks and not know exactly what was going on. But I would recommend the shop in terms of the quality of the job done and the detailed way in which the assessments were carried out
Repair Quality - 3.0/5.0 -
The car was well taken care and the repairs were very good but I found it very difficult to talk with the shop or the manager as to when the car would be ready ! I was being promised the car but at the end of the day it was not ready. When talked to another person I would be dismissed -“ you wait until we call you!! “ this is not the way you doesn’t with customers!! With due respect I suggest a more kind approach to your clients and a reasonable forecast for when the car is ready! Brenda in service helped me dialogue with the shop and the car ready.
Customer Service - 2.5/5.0 -
Very difficult to get on the phone with someone who cares to explain what going on with the car! No one told me what was going on and the origin of the delay.
Returned Clean
My Experience - 0.0/5.0 -
I picked up my car today and now i have a warning message saying that Front Assist not available and a yellow caution icon on my dashboard
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Good quick work
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
It was a very bad experience. There was no communication between the mechanical repairs and the bodywork resulting in mistakes and incorrect invoices. No one ever contacted me and when I called no one knew what was happening. The whole process including mechanical took more that 8 weeks. This was the opposite of a professionally run organization and little to no regard for me as a customer. The work got done. Was very expensive and took twice as long as it should have. Ourisman needs to get their act together