Ourisman VW and Volvo Autobody
In operation 5 years.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 9:00 am - 1:00 pm |
My Experience - 5.0/5.0 -
Very nice people - made the process very easy
My Experience - 5.0/5.0 -
They were Great !! Love Chase ,
My Experience - 5.0/5.0 -
Amo was professional and great to work with. I am very pleased with the overall experience and the team's work on my car. Thank you.
My Experience - 5.0/5.0 -
Very accomodating, thank you MThurin
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Very poor communication, too long to get parts etc, men somewhat abrasive
Customer Service - 1.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The best body shop in the DMV. highly recommend!
My Experience - 5.0/5.0 -
The work was huh quality and done quickly. I was updated many times along the process. I would recommend Ourisman Bod Shop
Likely to Recommend - 0.5/5.0 -
I would *never* recommend this company. The most unprofessional experience I have yet received Working with a company
Repair Quality - 0.5/5.0 -
Working with Ourisman Body Shop was the most unprofessional experience of my life. The repairs were estimated to be done in 1 month, they continued telling me supply chain issues were slowing down the process; after two months I called to check on progress and they had lost my car and had no record of it; they then found it after another week at another lot and said they were "expediting" the repairs; they gave a 3 week turnaround on said repairs. After receiving no communication from them whatsoever throughout that 3 week period (or any time over the prior 3 months without me calling them), I called to confirm the pick up time and instead it was not finished and apparently still even waiting on parts. I was then told that the car would be finished in 3 days after I was supposed to pick it up (after two more weeks of waiting), it still wasn’t even painted, then told 3 more days, and it still wasn't finished. They stopped returning my calls and stopped updating the CarWise app with estimated pick up time at that point. My insurance adjust had to plead with them to move it forward with weeks more waiting and no communication. After being another week late beyond the pick up time shared with me (and no communication at all), I finally got my vehicle back. Sadly, the quality of the work was really concerning. The interior panels weren't fully attached, the seat belts were jammed and wouldn't retract, there was still glass in the console from the broken windshield, there was apparent interior water damage (the car now smells like mold/mildew from said water damage), and, most disturbing, there was a 2 foot line of paint drip across one of the panels. I am now needing to take it to another facility to fix the issues. I don't know how a company can function with this much disrespect for customers. Even the human decency to communicate is missing. Please, PLEASE, do not go through what I have gone through by using this company.
Customer Service - 0.5/5.0 -
Communication and respect completely lacking
Returned Clean
My Experience - 5.0/5.0 -
the service was terrific and staff professional and ended up finishing earlier than expected
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kelly was very helpful at every step.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I was very satisfied.
Repair Quality - 5.0/5.0 -
Excellent work even in trying times with supply issues.
Customer Service - 5.0/5.0 -
Very helpful in keeping me informed of progress.