Ourisman VW and Volvo Autobody

4.7 (374reviews)
92%
5445 Butler Road,  Bethesda,  MD  20816

In operation 5 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 9:00 am - 1:00 pm
* Holiday hours may differ.

Reviews (374)

Likely to Recommend

Repair Quality

I brought my car in to be repaired about an hour after my accident. Sang was my service provider and I can’t say enough good things about him. My car had pretty extensive damage and took about 3 weeks plus to repair. He called me regularly to update me about parts received and the insurance adjuster visits etc. I told the manager there that he was worth his weight in gold. So nice and very professional and thoughtful. My car looks great and I’m very pleased with the service I received.

Customer Service

Repair Quality

Great service!

Customer Service

Excellent

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Communication could have been better

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Seems good

Customer Service

Nicholas was amazingly responsive and helpful.

Likely to Recommend

Repair Quality

Ricardo was extremely professional, helpful, responsive and kind. Would recommend Ourisman thanks to his excellent service.

Customer Service

Please see my comment about Ricardo.

My Experience

I have a beautiful new bumper!! I couldn’t ask for better service than Ray and team provided! I now also have nice clear front light lenses, new bulbs and an easy operating back seat lowering for my wagon. Thank you Ray and team! You’re the best! Karen

Likely to Recommend

Repair Quality

I filled this out already. Everything was great! THANK YOU!!

Customer Service

ditto

Returned Clean

Likely to Recommend

I have actually done this recently

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Ray was responsive and professional. Great experience. Work done quickly and well.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Nick and Ray were extremely helpful throughout this process. They were extremely communicative and attentive to my questions or concerns dealing with the insured parties insurance company. My vehicle looks great and I’m glad I went to this shop to handle my vehicle damage.

Customer Service

Nick and Ray were extremely helpful throughout this process. They were extremely communicative and attentive to my questions or concerns dealing with the insured parties insurance company. My vehicle looks great and I’m glad I went to this shop to handle my vehicle damage.

Returned Clean

Likely to Recommend

Repair Quality

The work was completed on time and was delivered with my vehicle looking amazing!! Ray was very helpful and his people were excellent!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Prompt, helpful, and polite.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

See above

Repair Quality

Excellent service

Customer Service

Excellent service

Returned Clean

Likely to Recommend

Repair Quality

Great service

Customer Service

Great service

Returned Clean

Likely to Recommend

Repair Quality

Terrific service and Nick always kept me updated.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The Body Shop employees were great but Volvo didn't order the part on time so repairs were delayed.

Customer Service

Very responsive and clear expectations

Returned Clean