CARSTAR Ozark Collision

4.8 (182reviews)
98%
1020 N 18th Street,  Ozark,  MO  65721
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Shop AssistantSparkles

In operation 10 years.

CARSTAR Ozark Collision is a collision repair facility that is locally owned and operated. We are known for our commitment to high-quality repairs, transparent pricing, personalized customer service and only hire and train the best skilled technicians with a focus on detailed craftsmanship. Our reputation for honesty and integrity speaks for itself. Our business is built on strong community ties and a dedication to restoring vehicles to their pre-accident condition, all while providing a comfortable and welcoming experience for all of our guests.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
GM Basic
GM Dealer
GM Electric Vehicles
I-Car
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Email

Reviews (182)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with many noting that repairs look flawless and vehicles appear brand new after completion. The team receives high marks for professionalism, friendliness, and attention to detail. Communication is a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is frequently highlighted, with several customers noting their vehicles were completed ahead of schedule. Loaner vehicles are a valued offering mentioned by multiple customers. A small number of customers noted concerns including paint quality issues and minor unfinished repairs, as shared directly in their feedback. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"I was 100% impressed with the quality of work."
"Best experience Ive ever had with a repair shop. Bar none!"
"They did a fantastic job. Cant even tell I had a dent. matched the colors perfect. They were all friendly. ..." Read more
"The repair is flawless, looks brand new."
"My car is black the paint on the repair spot is sparkling grey the bumper was not fixed just painted on top. 😨"
"... matched the colors perfect. They were all friendly. And they got it done in less time than they told me in the beginning. I am very satisfied!" Read more
"Very prompt service!"
"... everything that was going on with my vehicle and finished the job on time. Ive recommended them to my friends already." Read more
"My car was ready earlier than estimated and it looks perfect again 😍"
"took longer than expected because of extent of damage"
"Carstar has been excellent to work with. Theyve kept us up to date on everything that was going on with my vehicle and finished the job on time. Ive ..." Read more
"I got text messages about car progress, which was much appreciated"
"While there was a delay because of a recent storm they communicated great and did a great job on the vehicle."
"Great communication from the team."
"did a great job of keeping updated"

My Experience

10/10 super nice the tall buff man and the front desk lady were super nice and made the experience super easy my car was worked on immediately they kept me updated through messages and phone calls with the steps that were being made and my they detailed my car 😍😍😍I definitely recommend carstar collision ozark !!!!

My Experience

Everyone was excellent there!, communication was great , the work was excellent. The vehicle was done when they said it would be . Very happy ! Highly recommend them .

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

My blinker is going out now. My door and bumper were fixed from a collision.

Likely to Recommend

Repair Quality

Now left back blinker is going out.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

If your not in a hurry

Repair Quality

Looks good

Customer Service

Very nice. Answered questions

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

They had to send a tow truck to Branson,because the car wouldn't get out of park.

Repair Quality

Needs to work on calling customer with updates.

Customer Service

Needs to call Customer with updates.

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Great work!

Customer Service

Great people to coordinate repairs

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

It was done correctly, had no problems.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Emily and the team were extremely pleasant, friendly, thoroughly explained the steps and timelines for the repairs. The work looks outstanding and was done ahead of expectations. A terrific experience and I highly recommend them for any vehicle repair anyone would need.

Likely to Recommend

I already have, and will continue to as the situation arises.

Repair Quality

The repair is flawless, looks brand new.

Customer Service

Friendly and competent staff, easy to deal with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Great job! My car looks like new!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You all jumped through hoops to get my truck done as soon as you could Friday so we would not have to come back down again. I really appreciate it.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We have always had a great experience at Carstar Ozark Collision. Everyone is very friendly, helpful and knowledgeable. I will always choose them if the need arises.

Likely to Recommend

Repair Quality

Great job on hail damage repair.

Customer Service

Very detail oriented. Good communication. Very friendly and accommodating.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car looks great. Couple of the plastic pieces weren’t snapped in all the way so had to pop those in but was no big deal. Would use again!

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

While there was a delay because of a recent storm they communicated great and did a great job on the vehicle.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did an awesome job. You would never know our truck was in a hail storm

Likely to Recommend

Repair Quality

My car is black the paint on the repair spot is sparkling grey the bumper was not fixed just painted on top. 😨

Customer Service

Customer service is very good. Wish the job done will be the same quality but NOPE you guys decided different

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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