P & W Auto Body Shop

4.9 (828reviews)
96%
3800 N 5th St,  Philadelphia,  PA  19140

In operation 72 years.

Established in 1954, still family run and centrally located. Bilingual shop , English and Spanish. We are a Direct repair shop for more than 7 major insurance companies.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (828)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team receives strong recognition for professional, courteous service and keeping customers informed throughout the repair process via text updates. Timeliness is frequently highlighted as a strength, with several customers noting early completions and goodwill gestures like discounts when delays occurred. A few customers noted areas for improvement directly from their experiences, including proactive communication during delays, ensuring all repair items are completed before vehicle return, and maintaining vehicle cleanliness during servicing. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
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"... brand new again! I am happy with all who work there, they are thorough, professional, kind and extremely skilled. They communicate well up front what to expect and ..." Read more
"OMG! This place is AAAAAAMAZING! Not only was the workmanship incredible but the customer service exceeded my expectations. I love when I walk into establishments ..." Read more
"... staff treated me with such kindness and respect. They took great care of my car , they were swift and honest about the prices and the time they gave me for my ..." Read more
"They did an impeccable job on my vehicle and it looked like when I pulled it out of the showroom. All of the ..." Read more
"... and sent text messages on the progress. They did an excellent job in making my vehicle look new again. However, due to the extra day they had my car they ..." Read more
"... amazing job on my vehicle! They kept me updated and gave me a day they would be done and finished before that day ! And it was the best experience ive ever had with ..." Read more
"... job in making my vehicle look new again. However, due to the extra day they had my car they gave me a discount on my final bill. I highly recommend this company." Read more
"... day later than originally anticipated. With that, I was always in the know and was able to adjust my rental accordingly." Read more
"... was glistening like the sun with shine. They also finished the job priority to the scheduled date, without any flaws." Read more
"Early Great job!"
"... thorough, professional, kind and extremely skilled. They communicate well up front what to expect and kept me in the loop the whole way through. I will always come to ..." Read more
"Absolutely i received text message updates every single day!"
"... for my Honda Fit. They are top-notch professionals, they kept me informed every step of the way, and delivered on what they promised well, its never great to need ..." Read more
"... repair shop was very professional and courteous. I received almost daily text messages of the repair progress status, very satisfied with completion of my vehicle. ..." Read more
"I had to call for updates"

My Experience

The work was amazing and done quickly. I am very satisfied. P & W Auto Body is professional.

My Experience

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My Experience

They very good. Don’t trust anyone else with my vehicle

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They are the best. So why try the rest

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They are the best in what they do. Never had any problems with them. So why waste time and go elsewhere when I already know what I got

My Experience

I am extremely satisfied with my repairs as the end results look flawless. P&W puts such care to paying attention to all the details, so that my car looks brand new again! I am happy with all who work there, they are thorough, professional, kind and extremely skilled. They communicate well up front what to expect and kept me in the loop the whole way through. I will always come to P&W for all my repair needs. They truly are GEMS!

My Experience

Excellent service friendly atmosphere would recommend to anyone 👍🏽

Likely to Recommend

Without hesitation

Repair Quality

One of the best experiences I have had with the service and the people, would have no problem recommending them👍🏽

Customer Service

Exceptional

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Repair Quality

The work was done and my vehicle looks good. I didn’t appreciate that the employees ran sacked through my belongings , what was the need to go through my glove compartment everything was tossed upside down

Customer Service

The customer should not have to constantly call for updates on what is being done. The shop should call the customer notifying what is happening.

My Experience

I’m very happy with the outcome of my Kia to me. It looks brand new again. I love my car again. Your workers are excellent. I will highly recommend you to anyone who needs to get their car fixed. 100% satisfy. 🤗

Likely to Recommend

Absolutely, I will recommend them.

Repair Quality

Did an amazing job with my car I would highly recommend you guys 100%

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Courtesy and very professional and they keep in touch with you and let you know what’s going on with your car

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OMG! This place is AAAAAAMAZING! Not only was the workmanship incredible but the customer service exceeded my expectations. I love when I walk into establishments that give family and not stranger vibes! I will definitely recommend them to EVERYONE ❤️❤️❤️

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Exceeded my expectations

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My Experience

First of all , every employee that i encountered was so kind ! They were respectful and they did such an amazing job on my vehicle! They kept me updated and gave me a day they would be done and finished before that day ! And it was the best experience i’ve ever had with any repair shop in Philadelphia! The guys were amazing !!

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i 100/10 recommend!

Repair Quality

The entire staff treated me with such kindness and respect. They took great care of my car , they were swift and honest about the prices and the time they gave me for my car to be there !! i would 100/10 recommend!!!

Customer Service

Everyone was so polite ! i love it there !

Likely to Recommend

Definitely would recommend their work.

Repair Quality

Very professional and my car looked and ran like it did previously.

Customer Service

Consistently kept me informed.

My Experience

The team did an amazing job. They communicated the entire time during the process. I was very pleased with the results and the time it took them to complete the job. Thank you!

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Good job

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Amazing work!!!!!

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You guys did such an amazing job on my vehicle!!! I appreciate you guys for fixing my driver side window. It’s been broken for a couple years . I just noticed that it was fixed yesterday!!! I will most definitely be coming back to you guys for more services. 10/10 I highly recommend!!!!!

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