Pacific Collision Center
In operation 12 years, 11 years at this location.
Quality without Compromise
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
- Chinese
- Tagalog
- Korean
- Russian
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0
Repair Quality - 1.5/5.0 -
I went to pick up my car after 5-6 weeks. Although it looked done, I got in and turned it on and there was a weird noise. They said it might be the exhaust and I needed to leave it. I don't know how that had not been noticed.
Customer Service - 4.0/5.0 -
Everyone I spoke with was very nice, patient, and informative. I only give an 8 because it seems like something was missed since nobody noticed the weird sound the car was making.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Pacific BMW delayed my vehicle pickup three times past the initial scheduled delivery. I wasn't notified about the last delay until I had already returned a rental car and was en route to the vehicle. Further, after I was finally able to pick up the vehicle (12/5), I discovered that the entry light on the driver's side door wasn't reconnected - so I now have to take time out of yet another day to bring the vehicle back in. In total, Pacific will have had my vehicle for just three days shy of an entire month - after an initial estimate of 2.5 weeks. I was never offered a loaner vehicle until the final delay, which was only one day prior to pickup. This is my first Pacific BMW Collision experience and it was quite poor. At this point, the only way I could be satisfied by this entire experience would be a credit or refund of one month of my lease payment.
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Your body shop manager, Andrew, is simply the very best. His team performs excellent work and I'll be back for additional customizations.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Andrew is the best! Communicative, knowledgeable and on time. Best quality workmanship.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
Thanks for the great work. Very pleased.
My Experience - 5.0/5.0 -
Great service manager. Excellent tracking to keep me inform on tge profress of work. I really appreciate that. And finally, a timely estimate of when tge work would be completed. Thank you !
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Andrew and team were very responsive, i appreciate the great customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Been buying our Bmwâs since 1999 from Pacific.
Repair Quality - 5.0/5.0 -
Andrew and his team did a very good job.
Customer Service - 5.0/5.0 -
Everyone was/is very polite