Pacific Collision Center
In operation 12 years, 11 years at this location.
Quality without Compromise
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
- Chinese
- Tagalog
- Korean
- Russian
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
i thought my car looked even better than when I initially bought it. These guys know BMW like no other.
Likely to Recommend - 5.0/5.0 -
definitely recommending
Repair Quality - 5.0/5.0 -
may car was delivered in an immaculate condition. repairs were done timely and i picked up my car back as scheduled.
Customer Service - 5.0/5.0 -
i was updated with the repairs on a regular basis
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
See previous comments.
Repair Quality - 0.5/5.0 -
Minor scracthes still visible on the grills.
Customer Service - 0.5/5.0 -
Paint warranty was not provided when initially requested. Poor customer service provided by female employee at the repair shop via phone on 9/21/18, when asked if I could speak to the manager in regards to my vehicle I was told he left for the day and he would call me back, yet when I arrived to the repair shop, I was told by a repair shop employee that he was still in the facility and had not left for the day. The female repair shop employee informed over the phone that all repair shop employees had left for the day, but that was not the case as a few employees where still present in the repair shop when I arrived. My Vehicle was dirty as if no courtesy car wash provided. The interior of my vehicle had stains on the seats that were not previously present before my car was handed over to Pacific BMW repair shop.
Returned Clean
My Experience - 5.0/5.0 -
Everyone was great to deal with, it was very personal. They knew my name, who I was and what car I drove. It was an experience that was very fluid and I felt more than just a âcustomerâ. It was an amazing experience and everyone was nice and offered fantastic customer service. Highly rated overall experience and while I was probably more a âneedyâ customer they didnât make it seem as so. It was a extremely fluid and great overall experience from beginning to end. Everyone made me feel like I was a family friend other than a âcustomerâ . Thanks for everything and making me feel so welcome. While I hope to not have to have the need to repair my vehicle, if so.. I certainly wonât be going anywhere else. Thank you Daniel, Andrew, Carlos, and Rosa. Thanks for making me feel like more than just a âcustomerâ, itâs an experience that sets them apart from the rest. They get the job done right, offer great customer service, ensure youâre satisfied and make you feel like family instead of just a ânumber â or âcustomerâ. Words canât describe how pleased I am and overall surprised that this level of customer service hasnât died after all. I canât rant and rave enough. Keep up the great work. Iâm a customer for life. :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
No, because customers service manager denied my car accident happened because of their negligence right after my car setvice was done. I had to report hit and run accident to police department. Manager was corporated after my friend helped me who are Commercial insurance experts.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job by Andrew and his team! Color-matched my BMW Individual paint color perfectly. I'll definitely be back for additional custom work and won't hesitate to recommend to my friends.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I would recommend the sales/leasing team, but I am not sure about its collision team.
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
Poor coordination between my insurance company and the collision team created 30-day delay on the repair. I was tossed back and forth between my insurance agent and the collision team. I received e-mail update saying that the repair will be complete in a few days when in fact the work had not even started. The collision staff whom I was able to get a call from after a few days told me he will have a loaner vehicle arranged because my rental coverage was about to end. On the day I returned the rental vehicle (30 days) I called the collision center to let them know I was coming in. The girl who answered the phone, Rosa, told that there was no loaner vehicle arranged for me. When I told her I am already on my way, she told me not to come over until she calls me back. The rental car company employees were more sympathetic towards me than my own car dealership. At one point, I was asking Rosa, 'What shall I do? Where should I go? I don't have a car and the rental car employee needs to drop me off somewhere?' It was as if I was dealing with a used car dealership in twilight zone. The gentleman at the customer service desk did not help. He even openly criticized me to other employees around him for not being able to calm down. I ended up demanding to see the manager in charge. His name was Sal. He patiently listened to what I have been going through and communicated it to the manager of collision center. Only after that the repair on my vehicle actually commenced, and I started receiving regular updates on my vehicle repair. The managers, Andrew and Sal, handled the situation nobly. However, the way the situation was being handled by the collision team and the customer service desk was shocking to put it mildly. It took me about 50 days to get my car back. It would have taken much longer without the managers' intervention.
Returned Clean
Likely to Recommend - 5.0/5.0 -
If my friends were going to have their cars serviced I would tell them to speak with Danny Sarmiento. He has been my service adviser for YEARS. I have put over $30K into my car and he has always been there for me.
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Terrible quality control extremely dissatisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Daniel was great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
Had Lexus IS 250 before, they offer loaner car when I send in for repairs.
Returned Clean
My Experience - 5.0/5.0 -
As usual the service and quality were both excellent. The service consultants I dealt with, Kurt Bonzell and Henry Burmayan, were knowledgeable, courteous and very helpful. It was a great experience overall and I am very satisfied. Thank you!