Pacific Collision Center
In operation 12 years, 11 years at this location.
Quality without Compromise
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
- Chinese
- Tagalog
- Korean
- Russian
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The entire team from Rosa to the body shop were simply amazing. ACE team.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
We cannot have new issues that were not there when delivering the vehicle to the dealership.
Repair Quality - 4.5/5.0 -
It appears, there's a tiny scratch that appeared on the passenger door surface which was not there when the car was given for servicing.
Customer Service - 4.5/5.0 -
It appears, there's a tiny scratch that appeared on the passenger door surface which was not there when the car was given for servicing.
Returned Clean
My Experience - 5.0/5.0 -
I am deeply grateful for my relationship with Rosa Gonzalez and Daniel Ramirez -- two warm, communicative, and bright professionals who always have thoughtful, in depth answers to my questions and are always willing to take the time to explain each step to me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This was an absolutely painless experience. Thank you so much to everyone involved in the process, especially Rosa who was so helpful in following up and scheduling appointments. The customer service is top notch. I can not recommend this place highly enough.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This was a truly painless experience. The customer service is excellent and I cannot recommend this place highly enough.
Customer Service - 5.0/5.0 -
The customer service is top notch. Everyone is super accommodating.
Returned Clean
My Experience - 5.0/5.0 -
Rosa is an asset to your company since she has the knowledge of her job she is always going above and beyond with her customers
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rosa and Carlos from the collision department are fantastic! They made the process extremely easy and painless.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The repairs were very fast and done professionally. My only gripe is that I brought the car in with 3/4th of a tank full and got it with a quarter tank left. When I delivered the car my MPG average was 25mi and got it back with only 10mi. It just seems slightly unprofessional to expect me to fill up the loaner before returning it when the same was not expected by the collision center.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service from the people at BMW Collision Center
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Not the collision center, but the rest of Pacific BMW is great
Repair Quality - 3.0/5.0 -
The repairs were done and well - but customer service was horrible. Rosa especially. Wouldnât return my calls, incorrect information etc.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
Most likely not the body shop.
Repair Quality - 1.5/5.0 -
I had to bring the car back twice and it still wasn't complete when I picked the car up the second time.
Customer Service - 1.0/5.0 -
I had problems with scheduling and even bigger problems with the couresy car counter. Was treated completely rudely.