Pacific Collision Center
In operation 12 years, 11 years at this location.
Quality without Compromise
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
- Chinese
- Tagalog
- Korean
- Russian
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
It was great. Very good communication and updates. Fast too
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Daniel was helpful and kept me informed of my repair process. I would recommend Pacific BMW to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kept me up to date and current with all phases.
Returned Clean
My Experience - 5.0/5.0 -
I appreciated the attention that the staff gave me. The texts with the updates of completion percentage was awesome followed by the call for any questions. I can’t say enough about Rosa, she has an awesome personality, good listener, knows her product, understands what is takes to make a customer feel valued. Thank you again!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Dealing with being in a car accident, it’s affects, and subsequently the insurance company, is very stressful and at times very frustrating. The whole process can be unsettling and at times misleading when speaking to so many different agents. Thankfully, Rosa and Andrew knew what they were doing and handled the situation professionally and efficiently. BMW has a standard of doing business that sets them apart from their competitors and I am glad I had them in my corner during this process — it’s a perk that comes with being a part of the BMW family. While I hope I don’t have to bring my car back to Pacific BMW Collison Center, I will remember the service I received and recommend them to anyone I meet that might be in a similar unfortunate situation as I was with my car accident. I will also consider this when making future automobile purchases. Thank you to everyone involved at Pacific BMW Collision Center for your efforts.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Really appreciate the email updates!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks guys. Very good job ????????????????????????
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
I mean, its super expensive, but you pay for what you get
Repair Quality - 5.0/5.0 -
Car looks better than the day I bought it as a CPO
Customer Service - 4.5/5.0 -
Daniel was delightful
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Amazing paintwork and finish. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I was annoyed that everyone kept referring to me as Donna, a customer who apparently couldn't get her own appointment so she tried to squeeze in after mine. I was also referred to as Donna when I went to go get my car. It would have been nice if someone had actually acknowledged me for who I am, especially since I had made an appointment.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was professional, pleasant and did a fantastic job on my car.