Pacific Collision Repair

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Really great!

My Experience - 5.0/5.0 -

They did a. Beautiful job on the repair! I would not hesitate to recommend my friend who needs a body job to Pacific Collision.

My Experience - 5.0/5.0 -

So grateful to Ignacio for his excellent customer service and for getting my car in and out in line with our initial agreement and delivering so fast. The quality of the work looks great. I would say the end result is the best possible outcome for an unfortunate situation (having my car hit while parked in a garage).

My Experience - 5.0/5.0 -

Great Service and communication!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Car looks like new. They did a great job communicating with me during the phases of the repair. Ignacio was very clear about pricing and paperwork and very professional. Going through Subaru of Livermore was a big plus. They made it easy to drop off and pick up car when ready.

Customer Service - 5.0/5.0 -

Ignacio was very attentive and very clear and professional.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Best body shop

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job and pleasant interaction

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Excellence

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

Likely to Recommend - 5.0/5.0 -

Yes, just be upfront about delay to get parts so their vehicle not stuck in shop forever. Otherwise, very good experience

Repair Quality - 5.0/5.0 -

Very happy with the work and the professionalism of this company.

Customer Service - 5.0/5.0 -

Very professional

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very thorough and professional

Customer Service - 5.0/5.0 -

Amazing customer service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional and well communicated.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Good people good jobs

Repair Quality - 5.0/5.0 -

Best of the best

Customer Service - 5.0/5.0 -

Pacific collision is a branch of total factory Thanks to all of them

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Omg, I am so glad my Subaru dealership recommended Pacific Collision. I couldn't be happier with the service and workmanship. My car is immaculate. 2 years old and a man scraped the paint on my side panel near my left rare bumper when he backed up to park his car. I was upset but fortunate that he stayed until I arrived and he told me what had happen. Not knowing how the car is built I told him I would have to take it to my dealership to access the cost, damage and repair. They recommended Pacific Collision, a certified Subaru shop. I was greeted by Tya the shop manager who asked me if I wanted a patch job (paraphrasing) as opposed to a complete replacement. She told me what each entailed. I wanted my car like new before it got hit. She gave me an estimate on the spot. I asked to get on a call with the gentleman who hit me. With the 3 of us on the call at the shop, he was able to ask Tya questions about the repair and cost. I couldn’t believe how communicative the shop was from the time I dropped off the car to the day I picked up my vehicle. All lot of text messages with up to date status. Who does that?! My entire bumper was replaced and the attached panel on each side which needed to be painted match perfectly to the paint on rest of my car. Camera and the electronics were also checked for calibration. I was so skeptical on the paint match and even more so when Tya first mentioned a possible over spray. As it turns out, that’s what they say just in case….I didn’t expect perfection and I didn’t expected to see my car sitting in front of the shop cleaner (and detailed) than when I brought it in. I dropped off the car on Monday morning and got my Subie back Wednesday afternoon. I didn’t expect the turn around so quickly. I also asked for touch up paint and the old bumper. Boy, did they deliver. My old bumper came in a zippered bag and they waited for me to see them load the bumper and how careful they were in placing it into my car. I am so impressed by them, I raved to a friend the next day. He called them on a whim that same day to get his car detailed that afternoon, talked to Tya and she got an appointment that same day. Wow, he liked with the detailing too. 3 days later another Subaru owner who parked next to me with an Outback like mine but white commented on how good my Subie looked. Being an outdoor sportsman, he put a small dent on the car when unloading his kayak. I told him I just pulled my car out of the shop that week and told him about Pacific Collision. They are definitely going to be my go to shop. Call them, ask for Tya.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Good

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Definitely

Repair Quality - 5.0/5.0 -

Great customer service with all the front office, Ruben, Tya, Aracely, and Ignacio. Thank you for the communications.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing service as always. Ruben was so helpful and always keeping me updated about my vehicle's status every step of the way

Customer Service - 5.0/5.0

Returned Clean