Pacific Motor Company Inc.

4.9 (2,097reviews)

98%

(253) 572-7214

1408 Martin Luther King Jr Way, Tacoma, WA 98405

98%

See Photos

1408 Martin Luther King Jr Way
Tacoma, WA 98405

Get Directions Website

Schedule an appointment at Pacific Motor Company Inc.

Book Appointment

About Pacific Motor Company Inc.

See Photos

1408 Martin Luther King Jr Way
Tacoma, WA 98405

Get Directions Website

Schedule an appointment at Pacific Motor Company Inc.

Book Appointment

In operation 53 years.

Pacific Motor Company is friendly family owned business. Most of our employees have been here an average of 20 years. Nobody likes to have their vehicle in the shop, but we strive to make the customer experience smooth and non stressful when ever possible. We have rave reviews about our paint work, how clean the car is when it comes back to the customer, and friendly the staff is. Come on by and give us a try, you wont be disappointed!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (2,097)

Sort By:
Newest
Rating

1,747 Customers Rated

5 Stars

74.5% Complete

(1563)
4 Stars

5.8% Complete

(121)
3 Stars

1.1% Complete

(24)
2 Stars

1% Complete

(21)
1 Star

0.3% Complete

(6)
< 1 Star

0.6% Complete

(12)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The staff is widely recognized for being professional, friendly, and helpful throughout the repair process. Communication stands out as a key strength, with customers appreciating regular text and email updates that kept them informed every step of the way. Timeliness is another highlight, as numerous customers noted their repairs were completed ahead of schedule. A few customers mentioned minor concerns, including a communication gap regarding parts delays and a post-repair issue with a signal light replacement option, reflecting areas customers feel could be refined further.

Select to learn more

Service Quality
Timeliness
Communication

"Above and beyond doesn't begin to describe their level of customer care! Everyone was extremely kind and ..." Read more

"Incredible customer service and Incredible quality of workmanship"

"Excellent work, attention to details."

"Absolutely everything they did was top notch."

"... respectful of my time. They explained the work clearly, completed the repair as promised and made the process easy and stress-free. I appreciate the quality service ..." Read more

"... up on Thursday of the same week. Not only were the repairs super fast, it looks perfect and as if there were no damages in the first place! Great communication as well with ..." Read more

"Earlier than expected."

"... was handled professionally and in a timely manner. Ready before the estimated given! Am honored." Read more

"... returned as it was new, no broken bumper. More amazing , they had the car 1 day! I thought at least three days to affect the repair." Read more

"The repair was finished ahead of schedule and I appreciate the car wash and vacuum!"

"Excellent service, communication, easy pick up, the offer to return the rental car was also excellent."

"Communication was great throughout the process."

"... repairs sooner than expected. I really liked how they were sending me texts to keep me informed of the progress on my car. Thank you very much." Read more

"I was impressed with both the professionalism and the timelines of communication."

"The service, communication, and work were outstanding. The work was completed early, my car looks like new, ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Above and beyond doesn't begin to describe their level of customer care! Everyone was extremely kind and ..." Read more

"Incredible customer service and Incredible quality of workmanship"

"Excellent work, attention to details."

"Absolutely everything they did was top notch."

"... respectful of my time. They explained the work clearly, completed the repair as promised and made the process easy and stress-free. I appreciate the quality service ..." Read more

"... up on Thursday of the same week. Not only were the repairs super fast, it looks perfect and as if there were no damages in the first place! Great communication as well with ..." Read more

"Earlier than expected."

"... was handled professionally and in a timely manner. Ready before the estimated given! Am honored." Read more

"... returned as it was new, no broken bumper. More amazing , they had the car 1 day! I thought at least three days to affect the repair." Read more

"The repair was finished ahead of schedule and I appreciate the car wash and vacuum!"

"Excellent service, communication, easy pick up, the offer to return the rental car was also excellent."

"Communication was great throughout the process."

"... repairs sooner than expected. I really liked how they were sending me texts to keep me informed of the progress on my car. Thank you very much." Read more

"I was impressed with both the professionalism and the timelines of communication."

"The service, communication, and work were outstanding. The work was completed early, my car looks like new, ..." Read more

Ricardo (Toyota owner) reviewed 10/2/26

Kelsey (Volkswagen owner) reviewed 10/2/26

The woman who works the front desk and Ethan both were very friendly and delivered great customer service.

Baboucarr (Nissan owner) reviewed 9/29/26

It was handled professionally and in a timely manner. Ready before the estimated given! Am honored.

Larry (Chevrolet owner) reviewed 9/29/26

Great job! And nice clean pickup!!! Plus fantastic people to work with!

Chance (Honda owner) reviewed 9/28/26

Repair was timely, results were perfect, staff was helpful and knowledgeable. Great outcome.

Sera (Subaru owner) reviewed 9/21/26

Jannette (Nissan owner) reviewed 9/16/26

Amber (Subaru owner) reviewed 9/15/26

Amazing customer service and treated my car with Care and pride as they put her back together. Thank you so much. You guys are amazing.

Candace (Toyota owner) reviewed 9/14/26

I have taken my vehicles to Pacific Motors over the years and have pleased with the quality of their work and customer service .

Niamh (Ford owner) reviewed 9/12/26

Thank you for your professionalism and efficiency and getting my vehicle fixed and back to me. Really appreciate it!!

Luis (Kia owner) reviewed 9/11/26

I appreciated how helpful everyone was and was honest with me about pushing back my original day of pick up due to additional parts that were needed than originally planned.

Anita (Toyota owner) reviewed 9/10/26

Very friendly staff and efficient. Di at the front desk was super helpful. My car looks great!

I love the staff and the workmanship.

My car looks great

Very nice

Brandon (Toyota owner) reviewed 9/9/26

Excellent service, communication, easy pick up, the offer to return the rental car was also excellent.

Quantas (Toyota owner) reviewed 9/4/26

Continuous communication and great finished product

Hanna (Subaru owner) reviewed 8/31/26

Travis (Toyota owner) reviewed 8/30/26

Nathaniel (Mitsubishi owner) reviewed 8/28/26

Excellent service. Excellent work.

Adriel (Tesla owner) reviewed 8/26/26

Anonymous (Mercedes-Benz owner) reviewed 8/24/26

Front desk is always incredibly helpful and friendly.

Curran (Chevrolet owner) reviewed 8/24/26

Top of reviews

Mullan's Collision Center

5.0 607 reviews
2201 Pacific Ave
Tacoma, WA 98402
Caliber - Fife

4.9 2,772 reviews
3909 Pacific Hwy. E
Fife, WA 98424
Titus-Will Collision Center

4.9 1,858 reviews
2302 South 35th Street
Tacoma, WA 98409

view more shops in: Tacoma | 98405

If your vehicle has been in a storm, call your auto insurance company or agent first to report the damage. Take photos of the car where it was damaged, including any branches, water damage, mud or other elements.

Pacific Motor Company Inc.

Schedule an appointment at Pacific Motor Company Inc.

About Pacific Motor Company Inc.

Schedule an appointment at Pacific Motor Company Inc.

Reviews (2,097)

1,747 Customers Rated

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

From Our Carwise™ Blog