Pacific Motor Company Inc.

4.9 (2,076reviews)
98%
1408 Martin Luther King Jr Way,  Tacoma,  WA  98405
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In operation 53 years.

Pacific Motor Company is friendly family owned business. Most of our employees have been here an average of 20 years. Nobody likes to have their vehicle in the shop, but we strive to make the customer experience smooth and non stressful when ever possible. We have rave reviews about our paint work, how clean the car is when it comes back to the customer, and friendly the staff is. Come on by and give us a try, you wont be disappointed!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,076)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, seamless communication, and impressive timeliness. Many highlight that repairs were completed ahead of schedule, with vehicles returned looking brand new. The front office staff is frequently commended for being professional, friendly, and proactive in coordinating rentals and insurance claims. Customers appreciate the regular text updates keeping them informed throughout the repair process. The quality of workmanship receives high marks, with reviewers noting flawless paint matching, attention to detail, and thorough finishing touches like vacuuming and car washes. Several customers mention being repeat visitors due to consistently excellent results. A few customers noted minor areas for improvement, including occasional communication gaps on parts delays, a signal light replacement option not being offered upfront, and one instance of a post-repair steering noise, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Above and beyond doesn't begin to describe their level of customer care! Everyone was extremely kind and ..." Read more
"... once again absolutely blown away with my experience. Top notch customer service and zero complaints about the repairs. 1010 definitely recommend!" Read more
"Excellent work, attention to details."
"Incredible customer service and Incredible quality of workmanship"
"... done, each time Ive had my car being fixed there, always a satisfied customer , appreciate not having to look for flaws in the work like at other shops Ive experienced in ..." Read more
"... up on Thursday of the same week. Not only were the repairs super fast, it looks perfect and as if there were no damages in the first place! Great communication as well with ..." Read more
"... with the service provided by Pacific Motor Co. The repairs were done two days quicker than originally quoted and the work is top notch." Read more
"It was done a day early."
"... returned as it was new, no broken bumper. More amazing , they had the car 1 day! I thought at least three days to affect the repair." Read more
"Earlier than expected."
"... for me I was amazed on how smooth everything went I received updates throughout the repair they even answered all my questions in between and everything was perfect I couldn't ..." Read more
"Communication was great throughout the process."
"... repairs sooner than expected. I really liked how they were sending me texts to keep me informed of the progress on my car. Thank you very much." Read more
"Fast, friendly, high quality repairs, great communication!!"
"I was impressed with both the professionalism and the timelines of communication."

My Experience

I have had perhaps a half dozan experiences with Pacific Motor Company over maybe 40 years. (Not all my fault.). And this group, though I know it has changed over time, has been consistently excellent on every occasion. I highly recommend them to anyone in need of such services. In my opinion they are without peer.

My Experience

Polite, efficient and excellent workmanship

Likely to Recommend

Repair Quality

You guys did a great job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service and repair were both at the highest level the could be. It all made me feel very special. Thank you, BobTitland

My Experience

Everyone was great. Repairs great. Like the way you kept me informed with the texts.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

As noted

Repair Quality

Very clean job, doors fit perfectly, paint is spotless and job was done quickly.

Customer Service

Very professional, courteous and friendly

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very fast turn around and very professional!

Customer Service

Great customer service!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you Tyler! Colette is so happy we appreciate yall!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

100% I’d recommend and will also repeat as a customer

Repair Quality

Absolutely everything they did was top notch.

Customer Service

Great customer service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very pleased with the service and people.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

I was impressed with both the professionalism and the timelines of communication.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly and helpful people. They took great care of my truck and made a bad experience as painless as possible. Very professional and restored my truck from all the damage I was done when it was stolen.

My Experience

Over the years whenever I needed to have damage repair to any of my vehicles, I’ve always chosen Pacific motor company because of the high-quality of work performed. I’ve been extremely satisfied with every single encounter. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair area makes my car look like I just drove it off the lot. They even found the cricket noise maker my boss hid in my car to prank me! 10/10 👍🏽

My Experience

Great overall experience. I was informed every step of the way along with great customer service. Thank you for all the hard work and fixing my vehicle. It was an unfortunate accident that was turned into a great experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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