Paramus Best Auto Body

My Experience - 5.0/5.0 -

Excellent customer service and communication

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

No common

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I came in with damage from an accident on my Volkswagon tiguan and Chris and Oliver were very friendly and made sure everything was taken care of, the car looks great and even was cleaned and washed before I got it back! Thank you so much for the repairs!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you for your excellent service, and your continuous update through the process till I got my vehicle in a wonderful shape.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Oliver at Best Auto Body provided exemplary service, despite hurdles created by my insurance, Oliver knew exactly how to get everything processed and even completed my repairs 5 days ahead of schedule (!)

Likely to Recommend - 5.0/5.0 -

Definitely

Repair Quality - 5.0/5.0 -

Very easy to work with, they did an excellent job. Like the fact that they are an Allstate shop. Will definitely recommend.

Customer Service - 5.0/5.0 -

Continually kept me updated on work progress.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I ws satisfied with thwork on the car and with the customer service

Repair Quality - 4.5/5.0 -

car looked great and no problem driving. just needed a new headlight which they promptly took care of.

Customer Service - 5.0/5.0 -

All My questions were answered and the car seems fine.

Likely to Recommend - 3.5/5.0 -

Quality of work is excellent, communication not as much.

Repair Quality - 5.0/5.0 -

Excellent job, can’t see any sign of damage.

Customer Service - 3.0/5.0 -

There was no communication regarding the status of my repairs, despite promises that I would receive periodic updates. (Case in point: I wasn’t told the car was ready to be picked up until After I’d already picked it up.) Moreover, the repairs took nearly four weeks - instead of the “6-7 days” I was quoted - which I understand can happen due to supply chain backups, but again, I should have been updated with the delays.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing customer service! Great communication

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

James the owner is great and makes sure the Customer is always satisfied to the fullest extent.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair was quick and the shop and employees were an absolute pleasure. They kept me informed and worked with my traveling timeline.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fortunately, my vehicle did not require body work.

Customer Service - 5.0/5.0 -

Excellent.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Chris is the best! Vehicle came out brand new

Likely to Recommend - 5.0/5.0 -

I would gladly recommend this shop to others.

Repair Quality - 5.0/5.0 -

The work was done well and finished sooner than anticipated.

Customer Service - 5.0/5.0 -

Everything was explained and I was kept informed and updated.

My Experience - 5.0/5.0 -

Great work car came back looking like it did from the factory. Kept us updated throughout the process thank you

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I would use it again and recommend it to my friends

Customer Service - 5.0/5.0 -

Same comment

Likely to Recommend - 0.5/5.0 -

See above.

Repair Quality - 2.0/5.0 -

The car was made available to me earlier than I expected, but I wish the shop had spent a little more time ensuring that it was in acceptable condition before giving it back. While driving it from the shop, the front passenger-side fender guard became unclipped and sprang out of the car on the road, making my car a dangerous hazard to myself and those around me. To top it all off, my rear passenger side window also wouldn’t open or close from the driver’s console, which was not a problem before I dropped the car off. Because it was after 5 on a Friday afternoon, nobody would help me directly despite being only a few miles from the shop. One rep from the shop advised that I simply ripped off the plastic guard, but part of it was securely bolted in and I had no tools available with which to unfasten them. A kind local lent me a pair of scissors so that I could at least make it possible for my car to drive away. I had to drive the car back to the shop the following Monday at my own expense and during my own free time. And to put the icing on the cake, I was told that somebody from the shop would call me to give a timeline for repairs, but nobody did. I had to call them myself that Monday only to find out that most of the staff had already gone for the day. The car is finally back in my possession, but who knows what other problems may arise from the repair process? I definitely would not recommend this establishment to anybody I care about.

Customer Service - 1.5/5.0 -

Nobody seemed to care about the difficult situation that they in fact caused. I received SEVERAL phone calls at the start of the process to get me to sign a piece of paperwork, but no such persistence and attention to detail when I needed basic competence and customer service from them. I also asked somebody at the shop to dispose of the ruined fender guard that was sitting in my trunk, but, lo and behold, it was still sitting in my trunk when I picked up the car the next day.

My Experience - 0.0/5.0 -

Never received updates via text. Actually got texts today 5 days after I picked up my car. Took much longer than promised. Repair appears adequate . Would not use services again. I would call and was promised a call back and the only Call I ever received was when car was supposed to be picked up and 3 days later when repair was finally completed. Not getting a satisfactory review. Also cost me alot more money for a car rental.

Likely to Recommend - 0.5/5.0

Repair Quality - 4.0/5.0 -

Repair good. Took much too long. Never received updates about repair until day of pickup when another part had to be ordered for wheel alignment. Prefer not to use services again.

Customer Service - 0.5/5.0

My Experience - 5.0/5.0 -

I would use your services again

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

Had to go back for a loose fender but otherwise I’m satisfied with quality of work

Customer Service - 5.0/5.0