Parker-Robb Collision Center

5.0 (505reviews)
100%
1750 Locust St.,  Walnut Creek,  CA  94596

In operation 71 years.

We've been repairing vehicles for more than 65 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Parker Robb Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the East bay area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (505)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with many highlighting the team's professionalism, friendliness, and willingness to go above and beyond. The quality of repairs is frequently described as excellent, with vehicles often returned looking brand new. Customers also appreciate the complimentary cleaning and detailing service. Communication throughout the repair process is widely commended as frequent, clear, and proactive. Timeliness is generally well-regarded, with several customers noting their vehicles were completed ahead of schedule. A few customers mentioned minor delays due to parts, though these were understood as unavoidable. Overall, customers express high satisfaction and strong likelihood to recommend the shop.
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"... they insisted I come back for a free car detail. You can tell they really value the work they do. They took the time to explain what they will be doing ..." Read more
"No complaints. Excellent customer service, great quality work and finished ahead of the expected time."
"Fast, excellent service with great attention to detail. Would choose again!"
"The team was professional and took all the stress out of the car repair. They kept me updated and finished quicker than I ..." Read more
"The staff was really kind and helpful, service was timely despite the holidays, but above all, I was not expecting my car to be ..." Read more
"No complaints. Excellent customer service, great quality work and finished ahead of the expected time."
"My car was ready early"
"... stress out of the car repair. They kept me updated and finished quicker than I was told." Read more
"They were also ahead of schedule and very nice to me."
"Yes, it was on time as promised"
"... my car cleaned inside and out. But best of all - they communicated with me clearly and frequently throughout the process. All of this even though I ..." Read more
"Communication was excellent"
"Fantastic work and very proactive, solving all the communication between insurance, 3rd party, etc. Highly recommend!"
"I had to call to follow up"
"Yeah they left multiple messages regarding the repair process."

Likely to Recommend

Repair Quality

Very good personal and professional job.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

I’ve used Parker Robb 3-4 times in the past 10 years. Never anything catastrophic, but I take good care of my cars, and they always do solid, professional work. Highly recommended!

Customer Service

Kyle is the man!

Returned Clean

Likely to Recommend

I will only use Parker Robb. This is my second time going to them and I will suggest to family and friends they go there as well. Couldn’t be happier with their service

Repair Quality

Very.

Customer Service

Always above and beyond with customer service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

My car was repaired in 2 days super quick. Only thing was when I picked up my car I noticed there was curb rash and a chunk of my tire was falling off like the tire had been hit on the curb

Customer Service

I reached out to Kyle and explained to him that I noticed there was damage on my car that wasn’t caused by the accident and he resolved the issue

Likely to Recommend

Repair Quality

Fantastic work and very proactive, solving all the communication between insurance, 3rd party, etc. Highly recommend!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

People are very very helpful and friendly

Customer Service

excellent service

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Repair Quality

Easy to deal with the office. Management is there to keep the customer satisfied

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Everything went very smoothly

Customer Service

Very efficient and kept me well informed

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Repair Quality

Customer Service

Excellent service!

Returned Clean

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Repair Quality

Customer Service

Likely to Recommend

Definitely!

Repair Quality

2nd time I’ve brought my vehicle here and have been really impressed each time.

Customer Service

Kyle, Andy both were great. Super helpful

Returned Clean

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Repair Quality

Excellent from start to finish. Andy and his crew are top notch!

Customer Service

Returned Clean

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Repair Quality

I would always recommend Parker Rob to all my family, friends, co-workers, and associates. Everyone is always so kind, knowledgeable, and professional.

Customer Service

Likely to Recommend

Local and friendly , will have you guys in the back of my pocket for the future!

Repair Quality

Andy and his team were great to work with. Their entire team had been communicating and clear on their service duration. The entire team had made this expected stressful experience, stress-less!

Customer Service

Great Service, especially in building the rapport with me as the client! Thank you guys!

Returned Clean

Likely to Recommend

I’ve been recommending Parker for the last 10 years to all my friends

Repair Quality

Over the years we’ve had several of our cars being repaired for accidents that were not our fault. In every case, we received great workmanship and quality on fixing our vehicles. I don’t know how you guys do it but it always looks good.

Customer Service

Kyle has helped us for the last five or six years and he has always been very attentive and helpful in scheduling and processing the paperwork. Kudos to Kyle.

Likely to Recommend

Without a doubt

Repair Quality

The staff was really kind and helpful, service was timely despite the holidays, but above all, I was not expecting my car to be so CLEAN!! Exterior scuff marks gone, stains on the seats gone, and I had no idea my steering wheel was so dirty because now it feels brand new! Especially because my vehicle had been stolen, I really appreciate the deep clean because it feels like it is MY car again. Thank you Parker-Robb for giving my unfortunate experience a silver lining!

Customer Service

Very kind and helpful staff

Returned Clean