Parker-Robb Collision Center
In operation 71 years.
We've been repairing vehicles for more than 65 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Parker Robb Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the East bay area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Very good service and very professional! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I would never recommend this business to anyone.
Repair Quality - 3.5/5.0 -
See previous comments - the repairs that were actually completed are fine. They did not finish the work they were supposed to though.
Customer Service - 1.5/5.0 -
Outline of my experience is below: My Point of contact was Mark, who didn't listen, and brushed off questions and concerns I had when reviewing the scope of work. I initially dropped my truck off on a Tuesday morning and was scheduled to pick it up on a Friday. On Friday in the latter afternoon, I called to see what time I could pick it up. It was only at that time Mark informed me that the parts needed were on back order and the work could not be completed. I asked for him to put the truck back together as I needed my vehicle for the weekend. I inquired as to why A) I was just finding this out now, and B) why they didn't have the parts on hand to complete the work prior to accepting my vehicle and commencing work. He had no explanation, other than they were back ordered. The parts did not show up for another 2 weeks. He assured me that when I brought it back in it would only take a couple of hours to complete the remaining work. When I called to scheduled the appointment he said they would "try" to get it back to me the same day. I had to remind him, of what he had told me on multiple occasions about it only taking 2 hours, and press for confirmation they would get it done in that time frame. They did. Each time I went in, they attempted to collect my $100 deductible, despite emails from you, and me telling them each time it had been paid. I got home today, and discovered the interior panel of the door was not replaced like it was supposed to be - there is a gouge from the glass in it (likely a result of him not listening to what I had to say). I will live this as I do not want to deal with Parker Robb any more.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
I have used your shop before and both times I was very satisfied.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I couldn’t have asked for better service.
Repair Quality - 5.0/5.0 -
My car looks like a new car. I couldn’t be happier with the results.
Customer Service - 5.0/5.0 -
Greg kept in touch and updated me on the progress of repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car is like new. So clean. Couldn’t be happier.
Customer Service - 5.0/5.0 -
Stellar job, awesome customer service
Likely to Recommend - 5.0/5.0 -
My wife & I liked everything about the experience. And the cost estimate was accurate.
Repair Quality - 5.0/5.0 -
Yes. You can’t tell at all the car was damaged.
Customer Service - 5.0/5.0 -
Everyone was helpful. Excellent customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did a great job, finished the job on schedule, and were very pleasant to deal with.