Parks Chevrolet Charlotte
In operation 74 years.
Carolinas Collision Center is a state-of-the-art collision repair facility that services all makes and models. With you being our first priority, we take care of your needs and concerns to make sure that you're completely satisfied during the entire process. We offer multiple ways of communication during the repair process to include; Phone, Texts, and email to provide you with the upmost convenience. Our staff is highly trained with I-CAR Gold class certification annually to stay current on new technology and repair processes. Our new color matching technology utilizing environment friendly paint which is used by most major vehicle manufacturers. This is critical in color matching your vehicle. We work with all insurance and rental car companies to assist you in the claims process to help you get back on the road quickly.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Hello, I don’t really know how to rate you. I was told it would take a week and 5 weeks later it was done. But not all the way because there is backing from the front window that is obviously out and laying on my dash. It’s a brand new car so I know it’s from the collision. Obviously impact caused the front window to flex and the backing came partially out. It’s right there. Nobody could miss it. So do I bring it back in? Crap. I’ve spent too much money on the outside organizing rides and paying for gas and I’m pretty pissed. I don’t want to bring it in again. But it’s not all the way fixed… I would not have come to you if I knew it would be over a month to get it back. It’s a two day fix (I’m not an idiot). Parts? Chevy doesn’t have parts? Seriously? A top that I had to have the engine looked at, which could have been done while we were waiting on the “parts”… The stuff that has been done seems to be holding up but there has been two times, at slow speeds where it has locked the brakes up. I don’t know what to do. Oh by the way… It was my fault I got into an accident not yours… I appreciate your business and came to you because the car is so new and you are the collision center for where I bought the car.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0 -
Trim coming loose on the rear bumper they repaired or repaired.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Dyllan and Emily were a pleasure to work with! A minor annoyances with the manager, but otherwise overall pleased with the work. BTW - the painter did a great job, too!
Customer Service - 5.0/5.0 -
Customer service working with Dyllan was a pleasure!
Returned Clean
Likely to Recommend - 5.0/5.0 -
As long as you keep this team together
Repair Quality - 5.0/5.0 -
Very professional, and I love the reception lady.She made me feel at home
Customer Service - 5.0/5.0 -
The technician that I met when I came to pick up the car.He was very accommodative, even though he was at lunch
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Oh it was a wonderful experience took a little longer than we thought but well worth it my car looks better now than it did they even washed it inside and out customer service a 10/10 highly recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.0/5.0 -
I was told it will take about a month to fix the vehicle, three months later I got the truck back. I would’ve taken it to another shop had I known it would take so long. You have the wrong name on this survey. I told service rep to change all correspondence to my contact info. My wife received emails and calls. But as noted on the survey. The name is still wrong. It should be Franklin Hege.
Repair Quality - 2.5/5.0 -
Had to take truck back to fix rattling noise. Over 3 months in shop you would think they could get it right.
Customer Service - 2.5/5.0 -
Hard to tie somebody down as to when I would get my truck back. I was told it would be ready on Friday several times in March in May.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great staff and great communication
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
No chance.
Repair Quality - 0.5/5.0 -
This has been a very poor experience with the collision center. The quality of work has been unacceptable from the start, and I am now returning for the third time because the issues were never properly resolved. The body work is still not done correctly. The door they installed has buttons that do not work, and the mirror is either not connected properly or does not function at all. I was also misinformed about my vehicle’s condition. I was told my car had an alignment completed a week prior to pickup. However, when I arrived to pick up the vehicle, I was not informed of any alignment issues and was prepared to be released the car despite the ongoing problems. I ultimately refused to take the vehicle due to the poor quality of the body work. When I returned the next day, the body work had improved but was still unacceptable—approximately a 4/10 at best. I was then told I would need to bring the vehicle back again or wait for an alignment to be completed. While the manager, Dylan, has been polite and somewhat helpful in attempting to address the issues, this does not excuse the repeated inconvenience, poor workmanship, and lack of attention to detail from the shop. I am extremely disappointed that this is a CHEVROLET collision center, and I expect this matter to be taken seriously and resolved properly without further unnecessary delays or repeated visits
Customer Service - 2.5/5.0
Likely to Recommend - 4.5/5.0 -
They do good work, though their communication and planning should improve.
Repair Quality - 4.5/5.0 -
Really great job, though one of their heat ovens didn’t work, through no fault of their own.
Customer Service - 4.5/5.0 -
Only setback was communication and management.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The people where really nice i just thought the service took longer than expected
Customer Service - 5.0/5.0 -
Thought everyone was friendly