Parks Chevrolet Charlotte

Likely to Recommend - 2.0/5.0 -

I was told it will take about a month to fix the vehicle, three months later I got the truck back. I would’ve taken it to another shop had I known it would take so long. You have the wrong name on this survey. I told service rep to change all correspondence to my contact info. My wife received emails and calls. But as noted on the survey. The name is still wrong. It should be Franklin Hege.

Repair Quality - 2.5/5.0 -

Had to take truck back to fix rattling noise. Over 3 months in shop you would think they could get it right.

Customer Service - 2.5/5.0 -

Hard to tie somebody down as to when I would get my truck back. I was told it would be ready on Friday several times in March in May.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great staff and great communication

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

No chance.

Repair Quality - 0.5/5.0 -

This has been a very poor experience with the collision center. The quality of work has been unacceptable from the start, and I am now returning for the third time because the issues were never properly resolved. The body work is still not done correctly. The door they installed has buttons that do not work, and the mirror is either not connected properly or does not function at all. I was also misinformed about my vehicle’s condition. I was told my car had an alignment completed a week prior to pickup. However, when I arrived to pick up the vehicle, I was not informed of any alignment issues and was prepared to be released the car despite the ongoing problems. I ultimately refused to take the vehicle due to the poor quality of the body work. When I returned the next day, the body work had improved but was still unacceptable—approximately a 4/10 at best. I was then told I would need to bring the vehicle back again or wait for an alignment to be completed. While the manager, Dylan, has been polite and somewhat helpful in attempting to address the issues, this does not excuse the repeated inconvenience, poor workmanship, and lack of attention to detail from the shop. I am extremely disappointed that this is a CHEVROLET collision center, and I expect this matter to be taken seriously and resolved properly without further unnecessary delays or repeated visits

Customer Service - 2.5/5.0

Likely to Recommend - 4.5/5.0 -

They do good work, though their communication and planning should improve.

Repair Quality - 4.5/5.0 -

Really great job, though one of their heat ovens didn’t work, through no fault of their own.

Customer Service - 4.5/5.0 -

Only setback was communication and management.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The people where really nice i just thought the service took longer than expected

Customer Service - 5.0/5.0 -

Thought everyone was friendly

Returned Clean

Likely to Recommend - 5.0/5.0 -

Dylan was a game changer,,,A Plus

Repair Quality - 4.5/5.0 -

Two weeks due to waiting on the part for the repairs

Customer Service - 5.0/5.0 -

NoDylan was very welcoming, respectful before and after repair service. He kept me very informed about the situation

My Experience - 5.0/5.0 -

Very Helpful team! Dyllan was very thorough and kept me updated throughout the whole process.

My Experience - 5.0/5.0 -

My questions were answered. My car was returned swiftly and looks beautiful. I have no concerns at this time.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

So far everything looks fantastic

Customer Service - 5.0/5.0 -

Customer service was top-notch

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

These guys are the best in the city. Very Great people, Great communication.. They work fast depending on the damage of your vehicle. I had a door issues where I could not get into the driver side only the passenger .. they fixed it in a weeks time and it looks better then it was when I bought the car .They are very respectful and efficient. Prices are reasonable for Great quality work .. Thank you guys . And if you need work done I highly recommend

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

The repair side's customer data is given to the sales side to hassle repair customers to trade in. That is deplorable. Don't bother contacting me, there is no way for you to fix that.

Likely to Recommend - 5.0/5.0 -

I would definitely recommend Carolinas collision to anyone sitting courteous, professional, and

Repair Quality - 5.0/5.0 -

Dylan and his crew did wonderful work on our car. He kept in touch with us letting us know how the work was coming along and we were completely satisfied with his professional and friendly manner.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Service experience and workmanship exceeded my expectations. Many thanks to the team, Ralph, Mark, and Tony .

Likely to Recommend - 5.0/5.0 -

Would definitely recommend

Repair Quality - 5.0/5.0 -

Good work and good communication

Customer Service - 5.0/5.0 -

Mark did a good job of communicating options and delivered on time

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The communication and the work performed was great

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean