Parks Collision Richmond
In operation 54 years.
Parks Collision RVA is a family owned and operated business. Out goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I liked the communication updates and the quality of the work. It was done professionally and timely
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Repairs were sloppy. Gave Parks a chance to make it right.
Customer Service - 1.5/5.0 -
Parks would not make sloppy repairs right.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was professional and pleasant and the car was repaired on time
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Great customer service. Excellent work! Friendly staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
In the end I was satisfied. As stated before, an automatic status reporting system is a customer service plus
Repair Quality - 4.5/5.0 -
The work was done very well. My only suggestion is to set-up an automatic notification system (text or email) as repair travels through the steps. This would especially be helpful for repairs estimated to take more than 2 days.
Customer Service - 5.0/5.0 -
After initial status was provided on a regular basis.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
did great job (as best I can tell)
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent service, great work, quick repair, kept informed of work being done, very reasonable repair price
Customer Service - 5.0/5.0 -
excellent service, great work, quick repair, kept informed of work being done, very reasonable repair price
My Experience - 5.0/5.0 -
The work on my car was completed precisely on time as I was advised. The completed work was impeccable! The claim representative, Tracy Rosser was awesome to work with and kept me apprised of the repair timeline. Thank you Parks and Tracy!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs to my vehicle were performed in a timely, professional and efficient manner. The scope of the work was completed within both the time and cost range of the original estimate. The estimator and liaison (Tracy Rosser) was a delight to work with! Thank you Parks Collision for a job well done!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
No comment
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Charles the mechanic was fantastic! Incredibly nice guy and he did a great job! Big thanks to the other mechanics working with him they all did a great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Charles the mechanic was great! Very nice guy and he did a great job!
Customer Service - 5.0/5.0 -
Charles the mechanic was great! Nice guy and he did a great job!