Pasadena Auto Collision Center, Inc.
In operation 25 years.
With 23 years of collision repair, Pasadena Auto Collision has built a reputation of repair expertise and outstanding customer service. Happy customers are our best advertisement!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Truck was not ready by the estimated finish date. It was 2 days after that. I was never called to let me know that it wouldn’t be ready by the estimated finish date. I called the next morning and asked when I could pickup my truck and the guy said that afternoon around 430. They then proceeded to call me bout noon and tell me they just got my radiator in and that I can pick up the truck the following day. So I was confused and asked why I was told that morning I could pick it up and 2 hours later I’m getting another call saying the truck isn’t ready. There were also scratches on the passenger side of the vehicle that were not there when I dropped off the truck. I know that because we did a walk around before handing the keys over. There was also no alignment done after the work on my front end. They also didn’t properly install my parking sensors and I had to take my truck to Toyota to get an alignment and have my parking sensors fixed. Which cost me more money.
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good customer service!
Customer Service - 5.0/5.0 -
Friendly staff!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys did a great job and I would gladly recommend your shop to family and friends
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The service was great. They gave me an estimate on when they would have the service done, and they were finished ahead of time.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Staff was very helpful and customer friendly. Rental car was easy and representative was friendly and knowledgeable. Javier kept me updated throughout the process
Likely to Recommend - 0.5/5.0 -
I will actively tell everyone I know not to go here
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0 -
The women at the front desk was nice and helpful but everyone else was horrible
My Experience - 5.0/5.0 -
Estoy sastifecho con preparation de my Ramger
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Truck looks like it never got hit and ran thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The stuff was very professional and service my vehicle right
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
excellent job great correspondence kept me up to date with the repair process and estimated time and answered all my questions
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
I had front damage that was omitted from the claim that was caused by the theft. I also had damage beneath the door that was also omitted.
My Experience - 0.0/5.0 -
Not very good with keeping you inform with updates about your vehicle in my opinion!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased