Pasadena Auto Collision Center, Inc.

My Experience - 0.0/5.0 -

Long delay

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Long time delay

Customer Service - 0.5/5.0

My Experience - 0.0/5.0 -

My car has not been returned to New Orleans, therefore I cannot evaluate the job you did ! I’m a physician. I have no car for a month, and I have a disability where I cannot return to Houston. I am happy to pay $1000 deductible but I need my car delivered 504-777-0780 as soon as possible please.

Likely to Recommend - 5.0/5.0 -

I have already referred two people there. They will be calling you soon. Again thank you.

Repair Quality - 5.0/5.0 -

Thank you so much… I appreciate what you did. The car looks great and delivering it was even better.! I will call you in person to thank you because it means a lot to me is now for the first time of the month. I can literally run some errands without my bicycle. Again thanks for being so helpful. The service was great and 10 is what you truly deserve, thank you so so much

Customer Service - 5.0/5.0 -

Customer service was excellent. They were always helpful especially the young lady that answered the phone and Javier were 10 so no doubt about it. Thank you again.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

No more coments

Repair Quality - 4.0/5.0 -

Quality of repair are excellent, but the honesty of somebody in the shop is not.i do not expect that somebody going to check my entire vehicle I recognize that is my fault too, but I was really confident with the shop.

Customer Service - 4.5/5.0 -

The reception ladies are really nice

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They are the greatest, I enjoy working with them. They are my go to guys.

Customer Service - 5.0/5.0 -

They are the best.

My Experience - 5.0/5.0 -

Extreme Customer Service to the Total Degree! The repair was delivered with precision and I am completely satisfied!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service

Customer Service - 5.0/5.0 -

Customer Service

My Experience - 5.0/5.0 -

Just waiting for the other part to come in. Great job. Thanks Eva .

Likely to Recommend - 5.0/5.0 -

This is my second car I have brought to this repair center and would highly recommend them.

Repair Quality - 5.0/5.0 -

The repair was excellent great color match. My insurance company required they use after market parts for the bumper covers, which do not fit correctly and the shop went back to my insurance company and told them that only original equipment parts will fit. I am not sure if the insurance company is going to cover it but the shop is taking care of it anyway. Great customer service!

Customer Service - 5.0/5.0 -

They took me in on the scheduled day and had me out in my rent car in a few minutes. They had my car apart and gave me an update with an estimated finish date the same day I dropped it off. They kept me updated throughout the repair process and were finished on time. Very friendly and professional staff.

My Experience - 5.0/5.0 -

Great fast and professional service. Very smooth and convenient process

My Experience - 5.0/5.0 -

I would recommend your shop to anyone you are the best, thank you for the wonderful work you did on my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 2.5/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0

Customer Service - 1.5/5.0

My Experience - 5.0/5.0 -

Thank you all for your professionalism in taking care of this matter. Everyone was courteous and ready to help. Keep up the good work. I would highly recommend your business to my friends.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0 -

The repairs are ok, but my brakes are not. My brake pedal was always at the top and after the repairs my brake pedal is is almost at the bottom of the floor. My schedule does not have room for me to give up my car for a whole day for them to look at the brakes again. The other thing that upset me is the interior panel on the passenger side is now stained with grease fingerprints and hand prints all over. This could have been avoided completely. I would like for someone at Pasadena Auto Collision to call me and tell me how we are going to remedy this. Otherwise this feedback is worthless and complete waste of time. Thank you

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Tati and Javier were very nice and always kept me updated on my car .

My Experience - 0.0/5.0 -

Don’t bother. I never want to hear from these lying pieces of trash ever again. Scammers. Had my car for 5 months and repeatedly lied. Completely useless.

Likely to Recommend - 0.5/5.0 -

Absolutely not.

Repair Quality - 1.5/5.0 -

None of the alerts were fixed in my car, there is a big scrape on my front bumper that wasn’t there when they picked up my car. It took 5 months because they “forgot” To order a part and by the time they realized it, the part went on back order. Just a complete example of ineptitude.

Customer Service - 0.5/5.0 -

They lied to me MULTIPLE times and then got rude about it when called out. Absolute slime balls.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Customer service was good. I rated 8 on the work on the vehicle based on the details of the paint work. There was a mist of spray paint left on my back window. I picked up the vehicle on a Tuesday, and I did not notice it until I wash the vehicle Friday of that same week. I have yet to take it back to have it removed.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very friendly

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Excellent

Customer Service - 4.0/5.0