Pasadena Auto Collision Center, Inc.
In operation 25 years.
With 23 years of collision repair, Pasadena Auto Collision has built a reputation of repair expertise and outstanding customer service. Happy customers are our best advertisement!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very courteous, professional and vehicle was fixed in a timely matter,
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Easy to work with and kept me informed along the way!
Customer Service - 5.0/5.0 -
Very respectful and accommodating
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good work. Thank you very much.
Customer Service - 5.0/5.0 -
Thank you for all your attentions
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Entregue mi honda en muy buen estado mecánico nunca he tenido problemas con el, cuando fui a recogerlo me lo entregaron con CHECK ENGING prendido, en la pantalla decía activar codigo el radio no trabaja, lo maneje y di la vuelta y la trasmision no estaba respondiendo bien empezó a palpitar la letra D me regrese me dijeron jose Luis y javier que nadien había movido nada lo deje ese mismo día jose Luis dijo que no me preocupe lo hiban arreglar quiere que el cliente este contento,al día siguiente me habla CESAR que el diagnóstico del mecánico dijo que la trasmision no sirve y que ellos no se hacen responsables aparte de eso CESAR una persona MAL educada mi esposa estaba muy enojada y CESAR se puso ala defensiva en vez de calmar las cosas nunca nos dio la razón ni una esperanza de arreglo el ajustado de GAICO dijo que levantarnos el honda y a la fecha no he podido mover el honda estoy sin carro MUY decepcionado nadien nos quiere ayudar muy mala experiencia y no tengo dinero para reparar la trasmision que ahi me descompusieron
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job as usual
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
They are good, easy to talked too
Customer Service - 4.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
Some replaced parts needed to be calibrated at the dealership, this was found out after the repair ha been completed. Trunk lock da to be re-adjusted at the ship before leaving. The cover of the trunk lock was laying in the trunk. The floor mats, which were In the trunk were placed on the rear seats. At my home I found that some plastic covers of the tail lights were not pushed on all the way.
Customer Service - 4.0/5.0 -
Repair time was extended, due to calibration at the dealership
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0 -
The parts are not original like I would have liked. The plastic cover on the bottoms of my bumper is a different color now than before. The repairs look good though. I hope that the paint does last.
Customer Service - 2.5/5.0 -
I did not receive any updates from them. Had j not been the one calling I would not know anything about the progress. I called and they said they were waiting on the insurance estimate on Monday, but I received it on Friday an hour after I left the shop. And the day I picked up my car, I called at 9 to get an update and was told oh yeah you can pick up at 11. Then I come home and there are all this random parts and pieces in my trunk. I was informed I was going to get those and or I had to throw them away myself.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
All the jobs were done as estimated and even faster than promised. Very happy with the quality of your service, including your office personnel.
My Experience - 5.0/5.0 -
Javier was kind and very through in his handling of my case!
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My daughter said just how professional and precise the team was. Thank you.
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Probably won’t come back after the light get fixed
Repair Quality - 3.5/5.0 -
When I dropped off my car, my insurance company was the one that called me to tell me my estimate was ready which is fine but I had to rely on text message on when vehicle would be ready never once did they call to schedule a pickup, I had to call. Today I decided to buy grocery and use the back to place the grocery and the light that was supposed to be fixed fell out. They just pushed it in place in hopes that it would even through it broke during the accident.
Customer Service - 2.5/5.0 -
No communication