Patterson Collision Center
In operation 8 years.
Patterson Collision Center is a family-owned & operated collision repair center serving the greater Tyler and surrounding areas. Our experienced technical staff account for more than 100 years combined experience in the collision repair industry... We are a well-equipped I-CAR Gold Class Facility servicing most makes and models... We take pride in our people and our product and look forward to meeting you... We exist to serve you, our customer and provide excellent workmanship to your vehicle.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everything works as should and labor looks very professional .
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and the friendliness people work there. Especially my advisor Lauren. What a fun lil lady she is. She got me out of there sooner than expected and was super nice.
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All great
Customer Service - 5.0/5.0 -
All great
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
I cannot say enough about Sue in the collision department. She was caring & communicative.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Should have a estimated date for completions
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I don't generally do recommendations.
Repair Quality - 5.0/5.0 -
Thanks for making it so easy!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great staff and excellent work
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and excellent communication about status
Customer Service - 5.0/5.0 -
Lauren was excellent With communication
My Experience - 5.0/5.0 -
Very pleased with the work provided by Patterson collision. Will def use y’all again if needed. Thank you Laura. You did an amazing job communicating back and forward with me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Worked on it a timely mannrt
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Customer service was good, but my third tail light still doesn't look right. It's slightly tilted but I'm dealing with it.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
A couple of things. One...i find it unprofessional that i could only get updates on my truck on Tuesdays and Thursdays. Lauren told me that is the only days she gives out updates. I should have been able to get an update whenever i wanted. 2nd. After i got my truck back from yall within a week the engine light came on. It turns out the electronic plug that goes to the electric shutters behind the grill was corroded. How does this happen. The tech told me if you all removed my bumper and parked the truck outside while waiting on the bumper to come in that it most likely got wet. So now i am out an additional $750 dollars because there is no way i can prove that's what you did and by the service i got from Lauren she probably wouldn't tell me the truth if i asked. So now i am waiting on this part to come in for my truck to be put back to the way it was before you got it. It was not a good experience at all. With having to wait on her timeline to give me updates on MY vehicle and now being out more money due to what i explained above (which the tech at the dealership said that's the only way that could have happened on a truck this new) i wont be recommending anyone to your collision center. I hope you actually take the time to read this and fix things going forward. However, i don't expect you all to reach out and say we will take care of the part that failed....given my experience with you all i don't think integrity is part of your core values.
Customer Service - 0.5/5.0 -
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