Patterson Collision Center
In operation 8 years.
Patterson Collision Center is a family-owned & operated collision repair center serving the greater Tyler and surrounding areas. Our experienced technical staff account for more than 100 years combined experience in the collision repair industry... We are a well-equipped I-CAR Gold Class Facility servicing most makes and models... We take pride in our people and our product and look forward to meeting you... We exist to serve you, our customer and provide excellent workmanship to your vehicle.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Love, love, love Lauren :)
My Experience - 5.0/5.0 -
Lauren was great and I was thrilled you got it repaired so quickly. I will recommend you to others
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Lauren was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Impressed!
Customer Service - 5.0/5.0 -
I chose Patterson because they provide transportation and they are highly rated by my insurance company. I found them to be friendly and they do good work!
My Experience - 5.0/5.0 -
They did a great job! Will use them again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ms Lauren was WONDERFUL .
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Ms Laura was EXCELLENT
Likely to Recommend - 5.0/5.0 -
I can recommend
Repair Quality - 5.0/5.0 -
Everything they do on my car is good work I m very happy with all repairs they do
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We were kept well informed of all progress on the repairs of our Durango. I said nothing but original parts and my fine insurance company nearly had a stroke on that however Thanks to Mrs. Lauren Bell she price matched and got me all original parts. She was awesome! Then on the billing side Mrs. Sue Wingfield she allowed me to speak to my insurance company and we had an understanding on what I owed. Both ladies were very nice. They both should be told thank from their Manager and if he don't shame on him.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job of repairing my Durango . Other than they couldn’t get the parts which is NOT your fault.
Customer Service - 5.0/5.0 -
I was kept informed of what was going with my Durango.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair looks great
Customer Service - 5.0/5.0 -
Great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Lauren was fantastic! She was very professional and thorough. She stayed in contact with me quiet regularly with updates regarding the vehicle and never seemed to have an issue with helping to resolve any problems we had during the time of service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I can heat the air coming thru my windshield. Only thing that is unsatisfactory.
Customer Service - 5.0/5.0 -
My CSR was soooo awesome. Always kept me up to date on everything. When I finally picked up my vehicle, it was washed and ready to go!
My Experience - 5.0/5.0 -
My car was repaired and SO clean!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0 -
I WOULD NEVER USE THEM AGAIN. Why would i recommend them. I WOULD NOT recommend esurance either.
Repair Quality - 0.5/5.0 -
They refused to do the whole repair. They would not fix window track. They said it was not related to accident when it clearly was. The bumper was not attached properly on the drivers side. They had to give refund for the window tint because it was scratched up in several places. The underpinning under the car has already fallen off the vehicle because they did not install pins correctly. The forgot to install a piece of mirror so I had to return the vehicle back to them to install that. I also had them fix the bumper where it was not attached properly and it is still currently the same as before. I am in the process of setting up lawsuit. I am also completely dissatisfied in how esurance handled my claim. Esurance recommended that i go to this shop as one of there shops. I am hoping there were no kick back for them refusing part of my repair to force me to pay another deductible. I am looking into resolution for that also. I still need my car repaired! It is far from repaired correctly. Going to socail media with this also.
Customer Service - 2.5/5.0 -
They were respectful considering the poor job they did and refusing to repair my window..
My Experience - 5.0/5.0 -
Curtis came out above and beyond. He demonstrates the ability to manage time, schedule correspondence, communication, and patience. We have been coming to him and his crew for years now. Unfortunately we have had to see him alot due to the wonderful east Texas wild life. The shop is located 1.5 hours from our home and we don't mind the drive even a little due to the awesome service we always receive. We can't Thank them enough. Please give Curtis and his staff a raise. IMMEDIATELY!!