Patterson Collision Center
In operation 8 years.
Patterson Collision Center is a family-owned & operated collision repair center serving the greater Tyler and surrounding areas. Our experienced technical staff account for more than 100 years combined experience in the collision repair industry... We are a well-equipped I-CAR Gold Class Facility servicing most makes and models... We take pride in our people and our product and look forward to meeting you... We exist to serve you, our customer and provide excellent workmanship to your vehicle.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Dud a great job. I highly recommend
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I would always go back for my car to be fixed n refer family n friends.they did a awesome job on my suv.im a happy person.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My collision representative is already aware about my concerns related to my experience.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
There were timeline issues. I was told my car would be ready by a specific date only to extend the time twice. My car was not detailed as requested because “they ran out of time.” I was told it would take two weeks to complete everything and it took 28 days. I had to call to get updates and learn that the deadline would be extended and was promised each time it was extended that it would definitely be done by the new date.
Customer Service - 0.5/5.0 -
Poor communication
My Experience - 0.0/5.0 -
Repairs dates kept changing truck was in the shop more than 30 days causing more out of pocket for rental.
Likely to Recommend - 2.5/5.0 -
The work was done, but a lot ofthings were added and it was not done in the time line given.
Repair Quality - 2.5/5.0 -
My vehicle repair experience at Patterson Collision was disappointing due to communication issues. My car sat without work being done while allegedly waiting for insurance approval, even though approval had already been granted weeks prior. I later received an apology for the miscommunication; however, no effort was made to accommodate the barriers or financial strain this error caused. I scheduled my drop-off based on the timeline provided and was told the repair would take about one week. Instead, my car remained in the shop for nearly three weeks, resulting in unexpected out-of-pocket expenses and disruption to my household budget. As a single parent on a strict budget, this delay was difficult. I did ask about a loaner vehicle due to the miscommunication being on Patterson’s side, but none were available. I do want to acknowledge that Glenn was consistently kind and helpful throughout the process, which I appreciated. I also continued receiving automated texts stating my car was still in the shop even after I had picked it up, suggesting a system issue. This is an honest review based on my experience, and I hope it helps improve communication and customer care moving forward.
Customer Service - 2.5/5.0 -
My vehicle repair experience at Patterson Collision was disappointing due to communication issues. My car sat without work being done while allegedly waiting for insurance approval, even though approval had already been granted weeks prior. I later received an apology for the miscommunication; however, no effort was made to accommodate the barriers or financial strain this error caused. I scheduled my drop-off based on the timeline provided and was told the repair would take about one week. Instead, my car remained in the shop for nearly three weeks, resulting in unexpected out-of-pocket expenses and disruption to my household budget. As a single parent on a strict budget, this delay was difficult. I did ask about a loaner vehicle due to the miscommunication being on Patterson’s side, but none were available. I do want to acknowledge that Glenn was consistently kind and helpful throughout the process, which I appreciated. I also continued receiving automated texts stating my car was still in the shop even after I had picked it up, suggesting a system issue. This is an honest review based on my experience, and I hope it helps improve communication and customer care moving forward.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Staff very kind and caring.
My Experience - 5.0/5.0 -
Glen was excellent He made it a very good experience
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great people, great service. I would recommend them to everyone.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
I had picked Patterson about 2 years ago and was so satisfied I picked them again this time. I definitely would recommend to everyone I know.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Glen was just wonderful and always went the extra mile to work with me and my mobility issues.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an excellent repair job
Customer Service - 5.0/5.0 -
Glenn was very easy to deal with, very polite and very jovial.
My Experience - 5.0/5.0 -
Gle was very helpful from start to finish. Gave me a timeline and kept his promise. Won't find it with any dealer collision center. Thank you Glen
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The paint is an exact match and the dent has been smoothed.
Customer Service - 5.0/5.0 -
Glenn kept me informed of the progress and got my car back to me in a timely way.
My Experience - 5.0/5.0 -
Fantastic service!! They made the entire process so easy!