Patterson Collision Center
In operation 8 years.
Patterson Collision Center is a family-owned & operated collision repair center serving the greater Tyler and surrounding areas. Our experienced technical staff account for more than 100 years combined experience in the collision repair industry... We are a well-equipped I-CAR Gold Class Facility servicing most makes and models... We take pride in our people and our product and look forward to meeting you... We exist to serve you, our customer and provide excellent workmanship to your vehicle.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The employee that worked on my 2018 Tucson Sport did an excellent job and he went the extra mile and buffed out the rear bumper which I had scuffed up when putting suitcases in the car. That was really appreciated by my wife and I. The employee should have something put in his employee file about that and should be given an extra bonus for going over and beyond his job expectations. I am very serious about that. I worked in manatfor Shell Company for thirty years and know that can and should be done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The person that repaired our vehicle at Patterson Collision Center went over and beyond his duties as we had scratches on our rear bumper from my putting suitcases into the vehicle from the rear tailgate from the wheels and he went the extra mile and buffed them out.
Customer Service - 5.0/5.0 -
My response is shown above m.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
While taking a full month, work done was of the highest quality. Still have to return it in 30 days for road film application which was original equipment. Highly recommend Glen and his team members!
Customer Service - 5.0/5.0 -
Kept me appraised at each step.
My Experience - 5.0/5.0 -
They have been beyond satisfactory.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
all looks good. The collision tech. did his job of getting things right.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Hania, was fantastic to work with. Patterson Collision exceeded my expectations! My car was clean, repaired correctly and I’ll definitely use again in the future. Thanks for making service excellence a top priority!
Customer Service - 5.0/5.0 -
Hania, should be recognized for her excellent customer service, courtesy and professionalism.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0 -
Lauren was extremely helpful and made sure I was in the loop about all repairs.
My Experience - 5.0/5.0 -
The collision team did a good job on the hood replacement and repairs. The service team was okay, however I would have liked that they had kept me more informed on the process and timeline to complete the work, especially since I was without my car for nearly 2 weeks. I believe that proactive, timely communication is part of service excellence!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Communication stinks.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
The headlights do not look level.
Customer Service - 2.5/5.0 -
Need more communication.
My Experience - 5.0/5.0 -
Great paint job & overall experience.
My Experience - 5.0/5.0 -
Yes very much appreciate!!
My Experience - 5.0/5.0 -
Thank you very much for your excellent work. I appreciate your efforts and dedication.
Likely to Recommend - 5.0/5.0 -
Customer service was super nice and helpful. You guys did amazing work on my car!
Repair Quality - 5.0/5.0 -
You all did an amazing job! Thank you so much!
Customer Service - 5.0/5.0 -
Super friendly and very helpful!!
Likely to Recommend - 4.0/5.0
Repair Quality - 2.5/5.0 -
I was told my car would be ready in another week before I got it back, I was excited to have it back early. Until I went to get my oil changed and found that the hood would not open. I called to get it figured out on. It is an inconvenience to have to go back again to get it fixed. But other than that it was a very good experience with them.
Customer Service - 4.5/5.0 -
They always communicate with me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone took great care of my daughter and her vehicle while it was at your shop. The work was done on time and the car looks great!