Patterson Collision Center
In operation 8 years.
Patterson Collision Center is a family-owned & operated collision repair center serving the greater Tyler and surrounding areas. Our experienced technical staff account for more than 100 years combined experience in the collision repair industry... We are a well-equipped I-CAR Gold Class Facility servicing most makes and models... We take pride in our people and our product and look forward to meeting you... We exist to serve you, our customer and provide excellent workmanship to your vehicle.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Actual work is outstanding, zero complaints. Managing the repair effort & customer expectations needs serious work. Don’t tell a client two days before and then the day of that the vehicle was to ready on the 14, when in fact it was just going into the paint bay on that day, and you push the date out 6 days. No phone call, no explanation, nothing. Very poor client service.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Look at the previous response I gave last week on this very same issue.
Customer Service - 1.0/5.0 -
Look at the previous response I gave last week on this very same issue.
My Experience - 5.0/5.0 -
Everyone went out of their way to make sure I was satisfied with my repair.
Likely to Recommend - 5.0/5.0 -
Already have recommended y'all!
Repair Quality - 5.0/5.0 -
Sue and her Team has always taken very good care of my vehicle needs and repairs! Awesome job!!
Customer Service - 5.0/5.0 -
Excellent!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
We are very happy with all of the service and accommodation we received from Patterson. From start to finish it was very easy never had to worry.. they are excellent and exceeded all of our expectations.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did an excellent job in a timely manner.
Customer Service - 2.5/5.0 -
Seemed to not really know what was going on. Not returning calls. But by the time it was actually brought in everyone seemed really good. Everyone was always very courteous. Barron and Lauren were very helpful.
Likely to Recommend - 0.5/5.0 -
I would not recommend to a friend or colleague due to the customer service. The quality of work is good. I’m just disappointed that there was an oversight and a scratch was missed. Oversights happen and it is not a big deal as long as the customer service can help correct the oversight.
Repair Quality - 2.5/5.0 -
Incomplete work. I received my vehicle back with a scratch that was never repaired. I questioned Maria and Sue about the scratch. They assured me that the scratch would be repaired. It has not been repaired as of today. The work that was completed was completed to my satisfaction.
Customer Service - 0.5/5.0 -
Horrible communication. The staff would not return my phone calls. On several occasions I had to show up at the office to get an update on my vehicle. Incomplete work. I received my vehicle back with a scratch that was never repaired. I questioned Maria and Sue about the scratch. They assured me that the scratch would be repaired. They wanted to re-submit the work to my insurance and if they had any trouble they would ‘touch up’ paint the scratch regardless. I trusted that this would happen so I paid for the incomplete work. This conversation occurred on 3/20/24. Over the next couple of weeks the horrible communication continued. I would call every few days with no update. On 4/2/24 I was told Lorin would be handling my claim moving forward. It has now been an 2 additional weeks and the communication is not any better with Lorin. My assumption at this point is that Patterson Collision Center has no intention of resolving this matter. I have been very kind throughout this whole process and I do not feel that I was a difficult customer. Maybe that is why Patterson feels that they can ignore me.
My Experience - 5.0/5.0 -
It was a big repair job but Patterson Collision personnel kept us in the loop on repairs. So far my truck is running great and looking awesome.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a really good job
Customer Service - 5.0/5.0 -
Barron was awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The most helpful staff ever
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0 -
Good job