Patterson Collision Center
In operation 8 years.
Patterson Collision Center is a family-owned & operated collision repair center serving the greater Tyler and surrounding areas. Our experienced technical staff account for more than 100 years combined experience in the collision repair industry... We are a well-equipped I-CAR Gold Class Facility servicing most makes and models... We take pride in our people and our product and look forward to meeting you... We exist to serve you, our customer and provide excellent workmanship to your vehicle.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
While the total repair took over two months, the delay was due to parts from Hyundai, and the damage was extensive. Sue did a great job of communicating with me every step along the way. "Would crash again!" Haha, well certainly not, but I'd be happy to use Patterson Collision if I do.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Sue Wingfield is an excellent and professional asset to Patterson Collision. She was very helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sue was amazing!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks brand new. Totally satisfied
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding Service Redered by Sue! Totally Satisfied.
Customer Service - 5.0/5.0 -
Outstanding Service rendered by Sue. Totally satisfied!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Bumper was repaired well but I requested a complete detail which was not done.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
Took almost 2 months, loaner car not offered
My Experience - 5.0/5.0 -
Friendly
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Parts were ordered after they had my car.
Customer Service - 4.5/5.0 -
Very knowledgeable and very friendly.
My Experience - 0.0/5.0 -
The paint doesn’t match but they are going to look at it and get it fixed. I appreciate Sue being so responsive and jumping on the problem quickly to get it taken care of.
My Experience - 5.0/5.0 -
Very helpful!!excellent job! Drives and looks like new- sue went above and beyond to help!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great about e and. Eyond. Are
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ms Sue kept us informed every step of the way! It was wonderful. So friendly and sweet.
My Experience - 5.0/5.0 -
Sue and the team were really great working with me and I couldn’t have asked for anyone to be as nice and professional as they were. Not to mention, outstanding job on getting my truck repaired and it looked great. Thanks Sue.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I wasn’t sure what to really expect when I took my truck in for repair. I was so glad I did because sue and the staff there were amazing and super nice to deal with which is very uncommon. Their work on my truck was second to none and I’d recommend them anyday to anybody. Thank you all
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Very little communication with status updates. Every phone call made was never answered until a message was left. Rep said she called but only had one voice-mail and always had to call office several times to get an answer. Also there is a scuff on the area that was fixed that we will be addressing with shop. Poor customer service in all areas.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
Sue was great to work. Genuinely concerned and went above and beyond in keeping me informed of status of repairs. Everyone in the office were great. Definitely would recommend
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was a pleasure working with Sue. She made the whole experience as easy as possible. Kept me informed of progress and was pleasant and friendly all along the way. Everyone in the office was helpful and so nice. Hopefully I'll have no need for further services but will definitely return and certainly recommend Patterson to anyone. I must say Sue went above and beyond and felt like I'd made a new friend
Customer Service - 5.0/5.0 -
I've already written comments and looks like they aren't shown and won't let me continue the survey Won't repeat my comments but in total a pleasant experience except to say Sue was great along the way keeping me informed Was particularly helpful with rental debacle. I felt like I'd made a new friend
My Experience - 5.0/5.0 -
The team at Patterson was outstanding. They keep us informed on the progress of the repair. Are contact Sue was very considerate of our needs and provided additional support as we went through the repair. We recommend Patterson Collision & Sue to everyone.
Likely to Recommend - 5.0/5.0 -
Highly recommend Patterson Collision.
Repair Quality - 5.0/5.0 -
OUTSTANDING SERVICE, our contact Sue keep us informed on the progress of the repair. Very pleased with the outcome.