Paul Richard GM Collison Center

Likely to Recommend - 5.0/5.0 -

I have already told others if they need a body shop to go to Paul-Richards. I also thanked Jason Draper for recommending Paul-Richards to me.

Repair Quality - 5.0/5.0 -

You did a fantastic job on the 2021 mustang I would definitely 💯 come back if I ever need body work again.

Customer Service - 5.0/5.0 -

Mike was very good to work with and his whole team did an excellent job

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am really happy with how my car turned out and was done a lot sooner than expected

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job on car repair and very friendly people was very helpful through out the process

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Driver side headlight bulb wasn't replaced. Was out when I dropped off, was out when I picked vehicle.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very nice job!! Can’t tell where damage was. Speedy service! Also very friendly personnel.

Customer Service - 5.0/5.0 -

Great service.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Refer others to the body shop all the time

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Mike in the body shop is wonderful!!

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 2.5/5.0 -

My doors don't line up on the passenger side. The bumper is missing screws. The paint is of by the windows on the passenger side. The bend in my fender on the rear wheel is not formed all the way.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The drivers side bumper is not as solid as passenger side. Crawled under and seen there is holes for a bolt but no bolt. I have made an appointment to come in Monday morning and get it fixed. Thanks

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We had both vehicles recently serviced for repairs. We are very pleased with the results and the overall experience.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have already told several family, friends, and coworkers how awesome Paul Richard and the staff were. I am going to start using them for all of my vehicles maintenance needs and any repairs that I have in the future.

Repair Quality - 5.0/5.0 -

The repair looks perfect!

Customer Service - 5.0/5.0 -

I loved how Monica and Mike were sure to communicate with me on what was going on with my vehicle, why things were delayed, etc.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair that was done looked as good as new ! It was done in a timely manner, just about a week from the time that I dropped it off. The only reason I didn't give them a 11 was it took 3 months before to get me in. But in Lou of having to wait to get in ..... The body shop did temporarily fix my door so it would open and they got an alignment done to avoid any tire wear. Over all fantastic job !

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Great service. Could not have asked for anything better.

Repair Quality - 5.0/5.0 -

Dropped the van off Monday morning, 3/13/23, and picked up that afternoon. Excellent job. Very satisfied. They even cleaned the interior. THANK YOU!

Customer Service - 5.0/5.0 -

Excellent service. Great people to work with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Helpful people that kept me informed on what they were doing. Thanks

Customer Service - 5.0/5.0 -

Very helpful people. Keep them please.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0 -

New bumper looked great brushed on touch up paint a bit disappointing

Customer Service - 4.0/5.0 -

Was good

Returned Clean

Likely to Recommend - 5.0/5.0 -

I most definitely don’t have any complaints. I appreciate my “first” experience being a pleasant experience.

Repair Quality - 5.0/5.0 -

Knock ✊ on wood, first time experience with dealing with a claim, was very pleased with everyone’s friendliness and helpfulness. Had to wait to get in the body shop but otherwise very pleased with everything.

Customer Service - 5.0/5.0 -

Very helpful and friendly.

Returned Clean