Pauls Auto Body

4.7 (553reviews)
93%
44 Charles St,  Waltham,  MA  02453

In operation 24 years.

Paul’s Autobody offers it's customers over 40 years of combined experience with a full range of auto body repair and auto body replacement services. Our Waltham Autobody is locally and family owned. We service the entire Middlesex County area. You are a careful and cautious driver, but that doesn't save you from a fender bender or accident. Being in an auto accident is stressful and can be time consuming. Save some time and call Paul's Auto Body! Our technicians are highly skilled and trained to provide excellence in all work performed on your vehicle. Bring your luxury vehicle here! No matter what your vehicle is, our state-of-the-art shop can accommodate foreign, domestic and luxury vehicles. Your vehicle will leave our shop without any indication you had work done!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (553)

Customers say
Overall Customer Satisfaction
Customers are highly satisfied with Paul's Auto Body, praising their excellent customer service, quality repairs, and efficient communication. Many appreciate the frequent updates via text and phone calls, which kept them well-informed throughout the repair process. The shop consistently delivered work on time or early, often exceeding expectations. Customers commend the professionalism, thoroughness, and attention to detail in repairs, with many stating their vehicles looked 'brand new' or 'better than new' after service. The seamless coordination with insurance companies and rental car services was also highlighted as a positive aspect of their experience.
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"Fantastic work."
"Very professional shop that does excellent work."
"Super professional, super transparent, easy to deal with."
"Done early!"
"We expected it to be ready on a Tuesday and they finished by Thursday of the previous week."
"Early, I'm Very Happy!!!"
"Very quick - 8 days total"
"It was ready a day early"
"communication was frequent and clear!"
"Great customer service and communication."
"Great communication throughout and quick turnaround."
"They updated me frequently on the status of the repair"
"Excellent communication"

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Fabio was fantastic!

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Returned Clean

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My Experience

Very professional and friendly. They kept me updated on status of the repair. They even cleaned my car both inside and out. Excellent service.

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I would literally go anywhere else. Three Sons was booked, but I would wait for them if I needed body work again.

Repair Quality

The repair seems fine.

Customer Service

I got no updates on repairs from a no-fault collision. Suddenly I got a call at 4:00 on Friday before Christmas telling me it's ready and they close at 5:00. That means the rental coverage ends right then also. We had plans to get our Christmas tree that evening. Those plans were torpedoed by Paul and team.

My Experience

Very easy process with insurance. Car took a little longer than estimated, but it was worth the wait for the quality of the finished product. I would definitely use Paul’s in the future for auto body repair needs.

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This was a great experience.

Repair Quality

Looks great!

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Took a little longer than estimated, but the quality of work and finished product was exceptional.

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Will be recommending to family and friends

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The best auto service !!!!!

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The best customer service !

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My Experience

Paul’s auto was amazing.& I’m incredibly happy with the work they did!

My Experience

Quick service, helpful staff, and the car was fixed. Thank you!

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My Experience

Great experience overall. Solid communication throughout the process and they advocated for doing the repair perfectly. Will definitely come back should the need arise.

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Everything was easy and with high quality.

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My car looked brand new when I got it back. Thank you! The only issue was my door handle cover came off. Fortunately it came off in my hand so I didn't lose it. Was able to pop it back on and now I know what the internals of the door handle are. :) Great experience overall.

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Seamless experience from start to finish. First call with Fabio put our minds at ease and the shop delivered.

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