Payless Collision
In operation 6 years.
Payless Collision is a Locally owned Alaska business that has been in business since 2020. Our goal is to provide Quality repairs to all of our customers with a high level of communication through the repair process including text and email messaging. Here at Payless Collision our dedication to OEM training and our willingness to adapt to industry changes set us apart as a leader in the auto body repair industry. Trust us to deliver top-notch repairs that meet the highest standards and exceed your expectations.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Spanish
- Korean
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great updates along the way and very communicative. Did really good body work.
Customer Service - 5.0/5.0 -
They even stayed open a few min later to help me pick up my vehicle than they usually schedule. Much appreciated.
Returned Clean
My Experience - 5.0/5.0 -
I'm actually amazed of the fabulous work done on my car. Looks like it just came off ghe showroom floor.
Likely to Recommend - 5.0/5.0 -
I would not hesitate recommending Payless Colision. Happy my insurance company steered me towards them.
Repair Quality - 5.0/5.0 -
Fantastic customer service and did a wonderful repair on my car right down to matching the paint perfectly.
Customer Service - 5.0/5.0 -
Great with keeping me up-to-date on progress.
Returned Clean
My Experience - 5.0/5.0 -
Our vehicle was a total loss, so no repairs were done. The team was helpful, professional and friendly, and even refunded in full an initial insurance payment that we passed onto them. I hope they are recompensed for all their work assessing and documenting the damage to our vehicle!
My Experience - 5.0/5.0 -
I appreciate the communication and compassion. The team is kind and it makes up for the time it took.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Overall quality was pretty spot on. Some very very minor overspray that only my spouse noticed.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciate all the updates I received throughout the repair process, although there were some bumpy times and long extended waits I’m glad it all worked out at the end.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very thorough and communicated to me with each step in the repair process.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Had a great experience, thank you so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From start to finish, Payless Collision was very professional and exceptional regarding the repair. I highly recommend Payless Collision for all auto repair needs.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was told it would take about a week to fix. It took almost three. Same response Every-time i asked for update. When i got my car back check engine light was on. It was NOT on when I left my car at payless. Technician seemed to just give me textbook excuse as to why. It was not until i asked to speak to the manager did technician jump into action to find out why. I lost out on two additional weeks of extra business income (more than i was expecting or planned for) because it took payless so long to fix my car. I feel payless should be compensating me for that excessive time. Getting an update from Payless was like pulling teeth!
My Experience - 5.0/5.0 -
Isabella, Alina, and Ashley were wonderful! A dream team. I was well taken care of , they were patient and professional!
My Experience - 5.0/5.0 -
Great team!! To care of everything and I left knowing quality work was completed. Very professional staff
My Experience - 5.0/5.0 -
Fantastic experience from estimate to pickup. Clear communication, friendliness, and professionalism. Impressed that the team was so knowledgeable about Teslas. Loved that my car was so clean upon pickup! Highly recommend. Thank you!
My Experience - 5.0/5.0 -
Loved the communication, attention to detail and AMAZING customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Loved the communication and amazing customer service.
Customer Service - 5.0/5.0 -
Amazing staff! They cared and did a great job.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality work. Timely performance
Customer Service - 5.0/5.0 -
Weekly updates appreciated
Returned Clean
My Experience - 0.0/5.0 -
Repairs were NOT completed. Staff seemed to struggle to communicate clearly and accurately.
My Experience - 5.0/5.0 -
Great customer service. I really appreciated the text updates. Location was convenient and easy to schedule at. Thanks!
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
I know it takes time for parts to come in but it takes longer than we all anticipated to get the car fix.
Customer Service - 3.5/5.0 -
I like the texts the most. Overall I feel it can be better with the more accurate done date.