Payless Collision

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service! Thank you

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The team at Payless Collision were incredibly patient and helpful to us as we were dealing with the insurance companies. They kept us updated and were amazing. We can't thank them enough for their help.

Likely to Recommend - 5.0/5.0 -

Already recommended the shop to a family member and she is going to get her vehicle repaired here

Repair Quality - 5.0/5.0 -

Very good job well done

Customer Service - 5.0/5.0 -

Loved the constant updates on the progress of the vehicle

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Not bad

Customer Service - 4.5/5.0 -

Good

Returned Clean

My Experience - 5.0/5.0 -

Eric and the team worked hard to get the parts during a strike situation that was beyond their control. I also appreciated the frequent updates.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I would give an 11 if possible.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Alexis did an amazing job keeping me informed. She had all the information needed and conveyed it very clearly, reliably two times a week. Payless Collusion is fortunate to have her.

My Experience - 5.0/5.0 -

Thank you for a rather speedy repair. And for keeping me informed throught the whole process. Job well done. Thanks again.

Likely to Recommend - 5.0/5.0 -

Very professional and hard workers to say the least

Repair Quality - 5.0/5.0 -

These guys did a fantastic job.

Customer Service - 5.0/5.0 -

Alexis was awesome. Gave me updates all the time.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks perfect. Got in relatively quickly, repair was on schedule. Perfect!

Customer Service - 5.0/5.0 -

Called after insurance sent referral quickly and we’re super polite

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Car looked brand new when we got it back and I have already told friends how impresses we are with Payless.

Repair Quality - 5.0/5.0 -

I was very impressed with how well Alexis kept us informed on the progress of the repairs and how thorough she was with inspection of the car when we dropped it off. Customer service these days fall far short of what we experienced with Payless and they certainly set a high bar for others to shoot for! Alexis is certainly an asset for Payless Collision!!

Customer Service - 5.0/5.0 -

Both Alexis and the woman who tracks parts were wonderful to work with!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The vehicle had only about 7000 miles on it and was in spotless condition. After the repair the vehicle look as perfect as it did new on the showroom floor. The repair seems perfect.

Customer Service - 5.0/5.0 -

I was hospitalized during the repair period, and the service personnel went well beyond expectations to ensure the repairs were completed on time and perfect.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Definitely!!!

Repair Quality - 5.0/5.0 -

Completely Satisfied with service received!

Customer Service - 5.0/5.0 -

First-rate! No complaints!

Returned Clean

My Experience - 5.0/5.0 -

Satisfied with the repair and great communication with them. Everyone that I get to talk to is really nice as well. They keep updating me with everything that is going on. Great job well done!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks brand new when we get it. Nice staff and great in communication. Will also keep you updated while fixing your car. Great job!

Customer Service - 5.0/5.0 -

Friendly staff

Returned Clean

My Experience - 5.0/5.0 -

Thanks for the great service, and the practical advice and information; I couldn't be more pleased!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

See previous comments about communication and details that I had to fix as soon as I got home. Also, the delay in even getting the repair underway has potentially cost me any chance at getting my deductible back. There was camera footage of the driver that hit me that may no longer be retrievable, as the insurance company had no reason to pursue it since the person who SHOULD have spoken to me simply marked me down as "unsure if she would like to continue with repairs"

Repair Quality - 4.5/5.0 -

Headlights were not properly aligned (6in elevation difference at 10ft). Tow hooks are also not aligned.

Customer Service - 2.5/5.0 -

I was not contacted in a timely manner to initiate repairs, and when I contacted the shop 6 MONTHS after the fact, I was called a liar. I have call logs on my phone. I was NOT contacted after the initial 30second "please review the estimate" call. I had to repeatedly emphasize that my job requires me to keep my own appointments and this was treated as a complete imposition for the shop. I am grateful that I was not charged for the storage of my vehicle for a few extra days, but this does NOT make up for being called a liar and treated in this manner

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have already recommended Payless to a few people.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean