Payless Collision
In operation 6 years.
Payless Collision is a Locally owned Alaska business that has been in business since 2020. Our goal is to provide Quality repairs to all of our customers with a high level of communication through the repair process including text and email messaging. Here at Payless Collision our dedication to OEM training and our willingness to adapt to industry changes set us apart as a leader in the auto body repair industry. Trust us to deliver top-notch repairs that meet the highest standards and exceed your expectations.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Spanish
- Korean
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The staff and the communication was top shelf. The work performed was spectacular. I have been in Alaska for 30yrs. As an automotive enthusiast I thank the team at Payless Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Repairs were excellent and was updated at every step of the process. Would definitely recommend
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
It’s a very good shop.
Repair Quality - 5.0/5.0 -
They did a very nice job on my car.
Customer Service - 5.0/5.0 -
Car look very nice.
My Experience - 5.0/5.0 -
Very polite and respectful and fast
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work can’t tell what happened looks brand new. Thank you. I will come back if something happens again. Wished u guys had a shuttle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and job on my car. And quick!
Customer Service - 5.0/5.0 -
Excellent! Very kind and helpful
Returned Clean
My Experience - 5.0/5.0 -
Payless Collision is hands down the best repair shop I’ve ever dealt with. They got my truck repaired quickly even with parts needing to be ordered. When something unexpected came up near the end, they let me take the truck home until the final parts arrived—huge convenience. Their communication is second to none, keeping me updated regularly (which no other shop does). Ashley at the front desk made the whole process smooth with her top-notch customer service. The repair expertise and customer care here are unmatched. I’d use them again in a heartbeat
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
They called me to pick up the car, that same day I went to pic up the car. I inspected the car and found several issues with the pain job Paint drips, debriss on paint etc... manager came out to look at it and he informed us that the debriss and drips was on them. I also asked on why they didn't fix the pre existing scratches on the whole bumper before applying the clear coat. He then informed us that insurance doesn't cover the whole bumper only the accident area. They never offered us the option to pay extra money out of pocket to take some time to do some body work on the whole bumper, wich I would of been more than happy to pay. So the following day when we tried to pick up the car after they fiz the paint drips and the debriss. We reinpected the car and foud like some one have sanded and didn't polish some spots. We went in ans informed the dront counter wich was helpful and called a technician to polish the little spots. While the tech was working on the car, the manager from the day before comes out almost running and agitated and was close if not yelling. "I already told you guys that the insurance wont cover any pre existing work. My technissians went far and beyond bah bah bah!" The manager was miss informed vefore he came out and was still talking about the issue we had the day before wich was irrelevant to the new issue. No manager or employe should aproach a costumer in that way, specially if they don't know what is going on. Shorly after the guy went back in after he knew he was out of context. Will not ever bring my car in the future to this body shop and I will make sure all my friends are aware of this.
Customer Service - 0.5/5.0 -
Comments on 1st question
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
I don't think I would recommend you to anyone, because from what I saw in the way you treated me, I don't think I would recommend you to anyone, I'm very sorry.
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
They took three weeks to repair the car's bumper and they didn't finish it. I had to wait two more weeks because they put the wrong bumper on it, and now that they're installing it on the sides, it's so loose that they had to put I don't know what on it. Let's hope it doesn't come loose.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work, over and above. I really like how they left my car clean and orderly 🤠
Customer Service - 4.5/5.0 -
Almost perfect. Helpful and friendly.