Payless Collision
In operation 6 years.
Payless Collision is a Locally owned Alaska business that has been in business since 2020. Our goal is to provide Quality repairs to all of our customers with a high level of communication through the repair process including text and email messaging. Here at Payless Collision our dedication to OEM training and our willingness to adapt to industry changes set us apart as a leader in the auto body repair industry. Trust us to deliver top-notch repairs that meet the highest standards and exceed your expectations.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Spanish
- Korean
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Thank you so much and I appreciate I’m so happy for the service . Your team is doing a really great job on my Chevrolet thank you again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The manager Roger was professional and great to work with.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was told the tech working on my truck “had” to take a vacation in the middle of working on my truck and that the truck could not be put back together until he returned. Costing me another week of rental car when someone else could of done it or he leave after the job was completed
My Experience - 0.0/5.0 -
I hope this message finds you well. I wanted to address a discrepancy in the billing for my recent service. The initial quote I received was around $2295, but I ended up paying approximately $2900. Additionally, I was informed of additional charges for calibration and another sensor totaling about $2000. Unfortunately, I did not have the budget to cover these unexpected costs. I believe there may have been a miscommunication between the customer service/billing team and the mechanic. Moving forward, I kindly request that the mechanic provide quotes directly to avoid any confusion for future customers. Thank you for your attention to this matter. Best regards, Danielle Anagick
My Experience - 5.0/5.0 -
Receptionist was very good at explaining work done and extent of repairs. Truck looked “good-as-new” upon pick up and had even been washed prior to begining the job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Payless has always done excellent repair work and I have always been very impressed!
Customer Service - 5.0/5.0 -
The staff are 10/10 every time I come in, especially the front desk! Always look forward to talking with everyone!
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
totally unhappy with there service, took them over 6 weeks to get the part in from the lower 48, then they had to reorder the part locally which they should have done in the first place. once the part was here, I had to wait another 2 weeks to get the sencors calibratedand the raidar fixed. All this for a tail light. I will not be going back to Payless Collision again and I will not be recomending them to any of my friends. Then only good thing I have to say about then is there front desk service was nice.
Customer Service - 0.5/5.0 -
totally unhappy with there service, took them over 6 weeks to get the part in from the lower 48, then they had to reorder the part locally which they should have done in the first place. once the part was here, I had to wait another 2 weeks to get the sencors calibratedand the raidar fixed. All this for a tail light. I will not be going back to Payless Collision again and I will not be recomending them to any of my friends. Then only good thing I have to say about then is there front desk service was nice.
My Experience - 0.0/5.0 -
I am respectfully requesting to hear back from Shawn the general manager please at your earliest convenience. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job. Alexis made everything easy for me. From dropping my car off to pick it up. Thank you.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent explanation of the repair process. Any extra parts that may need to be repaired was provided. Great service.
My Experience - 0.0/5.0 -
Passenger door willl not open from inside the car Worked when I dropped it off
Likely to Recommend - 4.5/5.0 -
They are good
Repair Quality - 3.5/5.0 -
I how they fix my car but they broke the driver seat. They said they going to call me but never did
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Fixed the car & was cheaper than the original estimate. Completed in the time they also estimated. 2nd time I have used them & very satisfied.
My Experience - 5.0/5.0 -
Although I wasn’t expecting the work to take as long as it did, I really appreciate being kept informed frequently. The work looks great and everyone I interacted with was friendly and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service took a little longer than anticipated but I was kept informed often and everyone I spoke with was pleasant and helpful. Work looks great. Thank you all.
Customer Service - 5.0/5.0 -
Service took a little longer than anticipated but I was kept informed often and everyone I spoke with was pleasant and helpful. Work looks great. Thank you all.