Payless Collision
In operation 6 years.
Payless Collision is a Locally owned Alaska business that has been in business since 2020. Our goal is to provide Quality repairs to all of our customers with a high level of communication through the repair process including text and email messaging. Here at Payless Collision our dedication to OEM training and our willingness to adapt to industry changes set us apart as a leader in the auto body repair industry. Trust us to deliver top-notch repairs that meet the highest standards and exceed your expectations.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Spanish
- Korean
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
I thought the front desk person had amazing customer service, but I was not satisfied with the work completed on my vehicle. The first time I closed the back door a fender came off. The amount of time it took for my car’s parts took about 4 months. And then another 3 weeks for installation (which that part I understand). My car went in for repairs after someone else hit me. There was also damage that didn’t get repaired that they missed from the initial assessment. Overall, not impressed.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Alexis is a true professional. She’s courteous, responsive, and helpful. She has a bright future in any and all endeavors with her positive and service-oriented attitude.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciate the great customer service getting my van in when scheduled is a hugh thing in my opinion. Thank you for pointing out the problem with dodge design problem.
My Experience - 5.0/5.0 -
Alexis was very friendly and helpful.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
Concern of damage done to front of car while at Payless Collision as no walk around was done at drop off.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The team was great and made my car look beautiful but I didn’t appreciate how I had to be the one who always called for updates. The lady had said that she would call every tuesday or thursday (something like that) and give me updates on my vehicle, that never happened. I almost missed my drop off appointment because I was never informed when until I called. Another small thing, my windshield wipers came back broken. Not quite sure how that had happened but that wasn’t a big deal.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Heve no commentb every thing is wonderfull
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The front desk are very helpfuland alro also job is wonderfull
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
but also i literally don't know any other shops so i have no frame of reference
Repair Quality - 5.0/5.0 -
everybody was super kind and helpful
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nothing you guys did a perfect job out of all the mechanic shops I’ve gone through you guys are by far the best
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work was done quickly and quite well. It was also returned cleaner than when dropped off. That was great.
My Experience - 5.0/5.0 -
From customer service to the repairs was seamless. Everything was wonderful. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
To be determined after the seat repair.
Repair Quality - 2.5/5.0 -
I discovered damage inside my car after the outside cosmetic work was done. I brought it up to your attention and am scheduled for repair on Wednesday. This is why my satisfaction was so low at this point. The person who did the damage should have pointed out that there was damage.
Customer Service - 2.5/5.0 -
To be determined after the seat is repaired.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Love how it turned out love having my truck back!
Customer Service - 5.0/5.0 -
Best part Alexis was over the top with her service she is amazing don’t let her leave