Payne & Sons Collision #1 Inc.

4.9 (1,204reviews)
97%
12243 Shiloh Rd,  Dallas,  TX  75228

Established in 1983, Payne & Sons is a family owned shop that specializes in repairing vehicles to the vehicle manufacturers (OEM) standard using quality parts & approved repair methods. We have been awarded many OEM Certifications for our commitment to having the right tools, training, & equipment to repair each vehicle properly. We handle every aspect of collision repair from body & frame, to mechanical & recalibrations. Our customer service and commitment to quality ensure that each customer receives the best repair possible backed with a Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:30 pm
Tue 7:00 am - 5:30 pm
Wed 7:00 am - 5:30 pm
Thu 7:00 am - 5:30 pm
Fri 7:00 am - 5:30 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Alfa Romeo
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM
GM Electric Vehicles
Honda
I-Car
Jeep
Kia
Nissan
Ram
Rivian Passenger – R1T/R1S
Scion
Toyota

Reviews (1,204)

My Experience

The Service I received at Payne and Son is great. That’s always great work done there at that company when I need something major done to my car I take it there at Payne and Son collision. Great work great service.

Likely to Recommend

Payne and Sons is the only place I would recommend.

Repair Quality

I am extremely satisfied with the work done on my vehicle. Big shout out to Ivan for helping me with this process.

Customer Service

Ivan took good care of me!!

Returned Clean

Translated from Spanish by Carwise
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Likely to Recommend

Si lo recomendaría a alguien

Repair Quality

Fue un excelente trabajo muy profesional

Customer Service

Profesinal

Returned Clean

Likely to Recommend

Repair Quality

Really great service! Will be coming back if needed. They are very communicative and attentive to the customer needs and their job on my vehicle was excellent!

Customer Service

Really great service! Will be coming back if needed. They are very communicative and attentive to the customer needs and their job on my vehicle was excellent!

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Repair Quality

Customer Service

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Repair Quality

Love the work and the follow through and up

Customer Service

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Repair Quality

Thank you Mr Ivan he was for me and he understood my problem he was very well to work with again Thank you payne and son

Customer Service

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Repair Quality

Turn around was a bit slower than desired but overall excellent quality and service.

Customer Service

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Repair Quality

I couldn’t be happier with the results

Customer Service

Excellent service no surprises

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Likely to Recommend

I would recommend Payne & Sons to my family and friends.

Repair Quality

Customer Service

It was really nice to work with Ivan; he went above and beyond and kept me informed of what was happening with my repair.

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Repair Quality

Customer Service

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Likely to Recommend

Yes 100%

Repair Quality

Very satisfied with Payne and Son. They came highly recommended to us. I received our car back in great shape. So glad we picked them. Great bunch of men to work with. They treat you like family.

Customer Service

Very satisfied with their work.

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Repair Quality

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Likely to Recommend

Absolutely & without hesitation.

Repair Quality

Bill Noble’s communication was flawless. He updated me every step of the way. Payne & Sons got my nearly brand new car looking pristine again after a hit & run. They did all of the heavy lifting when it came to insurance & helped make a very miserable situation a little bit easier to bear. Paint & body look like new. There appears to be a very, very slight difference in the gap size between the hood & side panel on the side that was repaired compared to the other, but it isn’t visibly noticeable & does not impact the vehicle safety or performance. I only noticed because I’m extremely detail oriented, ran my fingers over the area & then measured. Again, it’s a minuscule difference that can’t be spotted with the naked eye.

Customer Service

Bill Noble was friendly, reliable, communicated in a timely manner, & was very responsive to any inquiries.

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Likely to Recommend

Repair Quality

dishonest and lack of initiative.

Customer Service

Other than being lied to and put in a bad position, Bill remained respectful.

Returned Clean