Payne & Sons Collision #1 Inc.
Established in 1983, Payne & Sons is a family owned shop that specializes in repairing vehicles to the vehicle manufacturers (OEM) standard using quality parts & approved repair methods. We have been awarded many OEM Certifications for our commitment to having the right tools, training, & equipment to repair each vehicle properly. We handle every aspect of collision repair from body & frame, to mechanical & recalibrations. Our customer service and commitment to quality ensure that each customer receives the best repair possible backed with a Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:30 pm |
| Tue | 7:00 am - 5:30 pm |
| Wed | 7:00 am - 5:30 pm |
| Thu | 7:00 am - 5:30 pm |
| Fri | 7:00 am - 5:30 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
My car looks great, like NEW again.
My Experience - 5.0/5.0 -
I worked with Jonathan at Payne & Sons and he made sure to keep me updated throughout the process! He was in contact with the respective insurance and was even able to have my Car ready before I went on a weekend getaway which I so appreciated! 10/10!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Communication issues are the reason this number isn’t higher
Repair Quality - 4.0/5.0 -
Need better communication
Customer Service - 4.0/5.0 -
Need to work on keeping customers apprised of the progress and process regarding their car
Returned Clean
My Experience - 5.0/5.0 -
I was kept totally up to date from Bill at Payne and Sons. They treated me with professionalism and kindness throughout the entire process. Excellent workmanship, caring and genuine people who actually want to do the best job possible. Definitely better service than I have received at corporate owned companies.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bill is amazing and I would trust Payne and son to take care of all of my cars
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great people!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0 -
Repair quality was excellent. The customer service was problematic.
Customer Service - 0.5/5.0 -
The repair took much longer than expected. My service representative, Jonathan Salazar, was bad about returning calls and didn’t keep me informed as to what was happening with my car.
Returned Clean
Likely to Recommend - 3.0/5.0 -
While the overall experience was fine, it would be difficult to recommend without setting expectations for attention to detail.
Repair Quality - 3.5/5.0 -
There was a run on the top of the bedside near the driver side taillight. There is a run on the bedside in the body crease near where it meets the rear of the cab on the drivers side. The connector that plugs into the trailer harness and snaps into the bracket on the hitch is missing, this is what converts the harness into the 7 pin / 4 pin trailer plug. And the cover for the license plate bulb on the passenger side is missing. The bed cover when reinstalled was shifted too far forward and does not seal at the tailgate allowing water to enter through about a 1" gap. The rear bumper is not level. I'm glad the work was completed but its almost like no one checked it over to make sure it was ready.
Customer Service - 4.5/5.0 -
Bill was great and always in communication with me giving me updates.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing folks there. They were so helpful and very efficient in getting my Rivian up to date after a few recall items and worked with me on scheduling.
Customer Service - 5.0/5.0 -
Very friendly and knowledgeable.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
passenger door when i open the door . there is noise .
Customer Service - 4.0/5.0 -
it was good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Bill was very helpful and communicative during the repair.
My Experience - 5.0/5.0 -
I was updated the whole time about my car and the office was very easy to get ahold of. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They explained what had to be done on repairs. They worked well with the insurance company . I appreciated the updates they sent me.