Penske Collision Center Downey

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

First time going to Penske Collision and I had the best experience. Top of the line service. Not like Bellwood . Penske Collision is my spot, not looking forward to anymore fender benders but if I do Penske is the place. I would highly recommend this place to anyone who needs bodywork. Thank you

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was done correctly in a timely manner

Customer Service - 5.0/5.0 -

The ladies at the front desk are always quick, polite and Attentive.The adjuster is quick and concise

Returned Clean

Likely to Recommend - 4.5/5.0 -

I will use in the future and recommend

Repair Quality - 4.5/5.0 -

they were fast and professional, texted me to follow up on my car repair

Customer Service - 4.5/5.0 -

very satisfied

Returned Clean

Likely to Recommend - 4.5/5.0 -

Guarantees work for life of car’s ownership.

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

Quality work done on the vehicle.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer service was very professional and polite the service was great. kept me informed with emails and at the end the ladies at the front desk was outstanding car was clean thank you for your service. Mrs Donna you have a great team

Customer Service - 5.0/5.0 -

Excellent

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

There are reviews on Google about my same experience. Penske collision has fallen short.

Repair Quality - 0.5/5.0 -

Upon arriving to pick up vehicle there where many issues on workmanship of repairs. The bumper was not aligned correctly, the trims on bumper where popping out at ends the top of roof rubber liner was missing, the inside of our vehicle was full of dirt and inner panels on black scratched, we will have to try to clean out. The vehicle had to be taken back into garage with technician to try to readjust. Had to wait in lobby for quite some time. Upon wasted time already, determined by Francisco and manager Donna that it could not be corrected but issue needed be resubmitted to insurance for approval request and reschedule to bring back vehicle to redo work after already being in shop for over 2 weeks. Once leaving shop, there was a muffled noise upon acceleration, had to return back to shop. Manager Donna had to call tech, tech determined was exhaust/ muffler as was pulled down per Francisco when work was performed on vehicle. Tech had to take back vehicle into shop to tighten all bolts or screws. This was a total inconvenience and this is work and inspections that should be made prior to any delivery of any vehicle. The vehicle also had chipping paint on inner side of door panels. Now the bumper is already lifting up and all these issue have been addressed with Penske collision where now vehicle needed to be rescheduled to have redone at later date, after being in shop for several weeks already.

Customer Service - 5.0/5.0 -

I'm going to say that Francisco is an extremely kind, courteous and treated me with the most understanding and compassionate service from start to finish. He went above and beyond in the customer service level from his part to make sure I was informed on the progress and where my vehicle was at in every stage, even took care of contacting AAA adjusters and those involved with other issues not being resolved. I know Francisco tried his very best, but at the end overlooking to make sure this work should have been done correctly from start to finish upon delivery of my vehicle so there is no excuse for that, because at the end it's seems as if this whole time my vehicle was at Penske collision for over 2 weeks, it was a waste of time. Penske was ready to take our hard earned money with our $ 2000,00 deductible payment, but delivering a vehicle back to its customer with many workmanship issues and below customer satisfaction. Upon going into Google review, I now see this is the the first time this has occured to your customers. Francisco thank you for being an awesome and poligetic individual with much sympathy you really tried. It's unfortunate that Penske collision has really fallen short this time.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Yes I would

Repair Quality - 5.0/5.0 -

Great work and communication

Customer Service - 5.0/5.0 -

Excellent

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Perfecto

Repair Quality - 5.0/5.0 -

10perfect

Customer Service - 5.0/5.0 -

Todos muy amables

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Quality work very satisfied.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kept me posted on updates.

Customer Service - 5.0/5.0