Penske Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Rear camera didn’t work when I left. Had to return the car, but it was fixed that day

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Because my vehicle is a signed & numbered special release, I was concerned that it might not look right. But I am so pleased with the outcome - it looks fantastic. Thanks to everyone who helped me through the process, especially Marvin, who read my emails & took my calls & always responded with patience & grace.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

The estimated work went from $1800 to $4500. For a small repair and took three weeks

Repair Quality - 2.5/5.0 -

Took too long to repair small damage

Customer Service - 2.5/5.0 -

I had to call to get updates on my car

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Already answered one questionnaire. Service was great, and I was updated along the way. Car looks fantastic.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Outstanding repair shop and outstanding work on my car. Paul Casillas is outstanding, he explained to me the whole process and kept me updated. Thank you for the outstanding work.

Likely to Recommend - 5.0/5.0 -

Best shop in town in my opinion. Will only recommend your shop.

Repair Quality - 5.0/5.0 -

Outstanding shop, outstanding workmanship. Also Paul was outstanding in explaining scope of work and keeping me updated.

Customer Service - 5.0/5.0 -

Paul is outstanding. Cannot get better customer service.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

The body repair was great but I was delivered my car with the lights not working properly in the interior.

Customer Service - 4.5/5.0 -

Advisor was great with communication

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Communication was awesome. Repair was done in a timely manner.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I appreciate being made aware of the status of my repairs on a regular basis.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Exceptional customer service! Matt kept me informed throughout the repair process and the communication was seamless between all parties (Penske, AAA, and Enterprise) involved. Truly a positive and timely experience.

Customer Service - 5.0/5.0 -

Matt is phenomenal! Kept me informed at every step.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Best and fast service

Customer Service - 5.0/5.0 -

Best service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Matt provided daily updates answering all my questions. The job was done in half the time expected and it was flawless!

Likely to Recommend - 5.0/5.0 -

I have already recommended this repair shop to many people when talking about the work on my car.

Repair Quality - 5.0/5.0 -

The work is undetectable which to me means perfect.

Customer Service - 5.0/5.0 -

Matt kept me informed every step of the way and addressed all of my concerns.