Penske Collision Center

My Experience - 5.0/5.0 -

Matt provided daily updates answering all my questions. The job was done in half the time expected and it was flawless!

Likely to Recommend - 5.0/5.0 -

I have already recommended this repair shop to many people when talking about the work on my car.

Repair Quality - 5.0/5.0 -

The work is undetectable which to me means perfect.

Customer Service - 5.0/5.0 -

Matt kept me informed every step of the way and addressed all of my concerns.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was always informed about the repairs of my car. The time that took for the repairs was good. The people at the collision center was very friendly and my car looks again like new. Happy costumer.

Customer Service - 5.0/5.0 -

Al the staff was very kind and I was always informed about all the process from beginning to end.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0 -

Paul Castillas has an excellent customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great to work with.

Customer Service - 5.0/5.0 -

Great service. Amber always kept me updated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am very satisfied with Amber Ott’s support on addressing my issues quickly.

Customer Service - 5.0/5.0 -

10/10 for Amber

Likely to Recommend - 5.0/5.0 -

I would not hesitate.

Repair Quality - 5.0/5.0 -

car looks like new.

Customer Service - 5.0/5.0 -

always very friendly and helpful. estimated time to complete was accurate almost to the very day.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

In founf=d a small dent on my deck lid when I picket the car up. do not remember seeing before I took the car tom you. I do not know were it came from.

Customer Service - 4.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Penske is the best. I love that they’re Audi certified. Paul Casillas was a joy to work with. Thanks again!

Customer Service - 5.0/5.0 -

Everybody was professional, attentive, and kind. Paul Casillas answered all my questions.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I’m very please with my vehicle after repair . Thank you Penske .

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were quick & efficient.

Customer Service - 5.0/5.0 -

Amber was great, thanks!

My Experience - 5.0/5.0 -

Amber was extremely helpful and went out of her way to make sure this experience went smoothly. Kept me informed at all times. Job well done by her for going that extra mile to make my experience painful. Will come back if a next time because of her great customer service.

My Experience - 5.0/5.0 -

Communication - great Timeliness - great Value - great Washed and dried car - looked like new. Made the pick up perfect

Likely to Recommend - 5.0/5.0 -

Everyone I know will hear about what a great shop and team you have. In today’s high cost, low customer service, poor communications business to public environment, this was a breath of fresh air.

Repair Quality - 5.0/5.0 -

Wheee was the damage? Looks like new.

Customer Service - 5.0/5.0 -

Every day I had an update. It gave me what I needed to feel connected in the process. The service rep was helpful, gave me recommendations when I needed them. Always professional and courteous .

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service and great service

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Paul was wonderful. My car looks great. Paul communicated with me regularly and my car was done early. Excellent service. Thank you!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Paul was great to work with. Repairs are terrific

Customer Service - 5.0/5.0 -

Again. Everyone was terrific.