Philip Thearle's Autowerks, Inc.

4.8 (619reviews)
96%
8809 Mission Gorge Road,  Santee,  CA  92071

Philip Thearle’s Autowerks delivers San Diego County’s premier OEM-certified collision repair, combining advanced technology, factory-approved repair methods, and a team known for meticulous craftsmanship. Serving the region since 1983, we restore every vehicle to manufacturer standards using genuine OEM parts and precise repair procedures. As one of Southern California’s most trusted certified facilities, we proudly hold manufacturer certifications with BMW, Fiat Chrysler, Ford, Genesis, GM and the GM Collision Repair Network (ICE), Honda and Acura, Hyundai, Infiniti, Jaguar, Kia, Lexus, Mercedes-Benz, Nissan, Nissan GTR, Porsche, Subaru, and Volkswagen. We are also recognized as San Diego’s only Jaguar/Land Rover Certified Aluminum Repair Center and a Factory-Authorized BMW Aluminum Repair Center. From minor dents to major structural repairs, Philip Thearle’s Autowerks delivers safe, accurate, and high-quality repairs backed by decades of experience and a reputation for excellence.

Services
  • Free Estimates
  • Insurance Company Assistance
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
BMW
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM Basic
I-Car
Jaguar
Jeep
Land Rover
Lexus Authorized
Mercedes-Benz
Ram
Subaru
Volkswagen

Reviews (619)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new upon return. The staff receives high marks for professionalism, friendliness, and helpfulness throughout the repair process. Communication is frequently highlighted as a strength, with many customers appreciating regular updates via text, email, and phone. Timeliness is another positive, as numerous customers noted their vehicles were completed ahead of schedule. The complimentary vehicle cleaning and detailing upon return is a recurring pleasant surprise mentioned by many customers. Some customers noted areas for improvement directly in their feedback, including more proactive status updates without needing to call, clearer timelines, and ensuring vehicles are thoroughly cleaned before pickup. A few customers also mentioned challenges with insurance coordination and occasional parts delays, though many acknowledged these were often outside the shop's control.
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"Excellent service start to finish. The quality of repair work is well above other shops"
"... completed my vehicle repairs ahead of schedule and the quality of work exceeded my expectations." Read more
"Extremely professional from beginning to end. Great communication. Nothing but good things to say about Phil Thearles ..." Read more
"The best collision repair shop. . . ever! Phenomenal craftsmanship and matching customer service."
"... The bumper was partially painted, resulting in a noticeable mismatch in gloss and overall finish. As a reputable and highly regarded body shop, I ..." Read more

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They do fantastic work

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They do great work

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They kept me informed every step of the way

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Definitely open to recommending PTA to others.

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Fast and thorough service for my case, and excellent communication and customer service.

Customer Service

Fantastic customer service experience, from initial phone call to completion of repair.

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My experience has been that Phil Thearle's Autowerks goes above and beyond in every aspect...from customer service to quality of repairs. Special thanks to Chad Farrell who 100% attentive to every detail!

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Always a great job! Thank you!

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100% all the time I refer, Love them! & always same reaction from friends A M A Z I N G

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An absolute 10 + This is 3rd request I sent my first one right away Again, Thank you Chad and Nick Along with the whole crew! Aloha

Customer Service

Ok this is third request for survey But I cannot say enough for the outstanding customer service

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I won't go anywhere else. Excellent work

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I would no shady business going on

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Excellent customer service very friendly people never gave me a hard time they always had a answer for all the questions I asked

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Very friendly good conduct

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Highly recommend it as a place where great care is taken with your vehicle while being repaired.

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Great job done by you and your staff. Very efficient and professional

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I like the fact that you kept me up dated throughout the service of my vehicle

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Did a great job on my truck looks brand new.

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I have already made a recommendation.

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Dawn was extremely helpful!

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Very professional

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Very professional 👏

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I have taken every car that had damage, even though it has mostly been door dings and cosmetic damage to Thearle's and recommend them to all my friends. I tell them I wouldn't trust any car to anyone else, especially one with a vivid color that would need to be matched.

Repair Quality

The work is always meticulously done.

Customer Service

I was kept up-to-date on a regular basis.

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We picked the vehicle up, then left on vacation (by air), so we haven't had a chance to look that closely at the work, however with a quick glance it looked good.

Customer Service

Chad, Cole and Dawn were very professional and courteous, which has always been our experience here.

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