Philip Thearle's Autowerks, Inc.

4.8 (606reviews)
96%
8809 Mission Gorge Road,  Santee,  CA  92071

Philip Thearle’s Autowerks delivers San Diego County’s premier OEM-certified collision repair, combining advanced technology, factory-approved repair methods, and a team known for meticulous craftsmanship. Serving the region since 1983, we restore every vehicle to manufacturer standards using genuine OEM parts and precise repair procedures. As one of Southern California’s most trusted certified facilities, we proudly hold manufacturer certifications with BMW, Fiat Chrysler, Ford, Genesis, GM and the GM Collision Repair Network (ICE), Honda and Acura, Hyundai, Infiniti, Jaguar, Kia, Lexus, Mercedes-Benz, Nissan, Nissan GTR, Porsche, Subaru, and Volkswagen. We are also recognized as San Diego’s only Jaguar/Land Rover Certified Aluminum Repair Center and a Factory-Authorized BMW Aluminum Repair Center. From minor dents to major structural repairs, Philip Thearle’s Autowerks delivers safe, accurate, and high-quality repairs backed by decades of experience and a reputation for excellence.

Services
  • Free Estimates
  • Insurance Company Assistance
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
BMW
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM
I-Car
Jaguar
Jeep
Land Rover
Lexus Authorized
Mercedes-Benz
Ram
Subaru
Volkswagen

Reviews (606)

Likely to Recommend

Repair Quality

Excellent job and service Thank you

Customer Service

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Repair Quality

Great job with the replacement of the rear bumper, but I noticed there's a smear of wax I think on my passenger side door. It may just need to be buffed out. I also wished you were open , at least a half a day on Saturdays as I had to take off work to drop off my car and to pick up . Just a suggestion for some of us that works during the week.

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Repair Quality

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The work appears to have been done well as expected. But the communication was non existent during the process. I had to reach out for updates and delivery confirmation. In the past the communication has been much better

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Likely to Recommend

Repair Quality

My BMW service advisor. Art recommended you guys to me about five years ago. I’ve been using you guys. This is the fourth time I wouldn’t go anywhere else to get my BMW or my Chevy Silverado fixed. You guys are by far the best quality of work not to mention your staff is phenomenal. They are so helpful from the girls inside the office to the guys in the field. You all are number one in my eyes thank you so much for your quality service.

Customer Service

Once again, I can’t say anymore you guys are number one

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Repair Quality

Excellent customer service. Did a great job on my car. It looked new again

Customer Service

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TBD!

Repair Quality

It’s not done yet

Customer Service

Not sure yet since it’s not done, but would be nice to be getting weekly status updates or something

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Likely to Recommend

I think the process overall took too long and now i have to return the vehicle to address the issues that they were returned wtih

Repair Quality

Basically, they forgot to paint the door handle. Also, the car was returned with several "pollen" spots according to Melanie. There were at least 12 pollen spots. However, they did fix a small nick that was NOT part of the job so that was very nice of them to do that.

Customer Service

Melanie is great. But the time it took to just get approval from my insurance was too long. Someone dropped the ball and it sat in the shop for a month before it received insurance approval. Thearle's shouldve notified me of this situation. was kind of disappointing because we lost a lot of time.

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10 for quality - but if they are paying out of pocket, most probably won't go for it

Repair Quality

Everything looks great, as promised.

Customer Service

All good, all prompt, all friendly

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Repair Quality

My truck looks amazing ! Great work Thanks

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Have many times

Repair Quality

Didn't care for having to come back and make an appointment for an estimate. But other than that they do the best work of any shop I have ever seen. There's nothing I could point out or thought it could of been done a little better. Best office staff, estimator, Body guys, painters down to the person that cleans the truck when its all done.!!!!!!

Customer Service

The ladies at the counter were great, Chad the estimator Knows his s**t.

Returned Clean

Likely to Recommend

Have done so in the past, will do so again

Repair Quality

Customer Service

Daniel Del Rio made it happen at the end.

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Repair Quality

Everyone at Autowerks treated us very well. Chad, Nick, and the front desk staff were wonderful 👍

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Repair Quality

Body work very good

Customer Service

Had truck over a month for labor time of about 24 hours

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