Philip Thearle's Autowerks, Inc.

4.8 (600reviews)
96%
8809 Mission Gorge Road,  Santee,  CA  92071

Philip Thearle’s Autowerks delivers San Diego County’s premier OEM-certified collision repair, combining advanced technology, factory-approved repair methods, and a team known for meticulous craftsmanship. Serving the region since 1983, we restore every vehicle to manufacturer standards using genuine OEM parts and precise repair procedures. As one of Southern California’s most trusted certified facilities, we proudly hold manufacturer certifications with BMW, Fiat Chrysler, Ford, Genesis, GM and the GM Collision Repair Network (ICE), Honda and Acura, Hyundai, Infiniti, Jaguar, Kia, Lexus, Mercedes-Benz, Nissan, Nissan GTR, Porsche, Subaru, and Volkswagen. We are also recognized as San Diego’s only Jaguar/Land Rover Certified Aluminum Repair Center and a Factory-Authorized BMW Aluminum Repair Center. From minor dents to major structural repairs, Philip Thearle’s Autowerks delivers safe, accurate, and high-quality repairs backed by decades of experience and a reputation for excellence.

Services
  • Free Estimates
  • Insurance Company Assistance
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
BMW
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM
GM Electric Vehicles
I-Car
Jaguar
Jeep
Land Rover
Lexus Authorized
Mercedes-Benz
Ram
Subaru
Volkswagen

Reviews (600)

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Repair Quality

My car has been in your shop for three weeks for a minor rear bumper repair, which is an unreasonable delay. My insurance has responded promptly to all requests, and all delays have been due to the incompetence of your team. Additionally, I have experienced a complete lack of communication. I only discovered—after multiple frustrating calls—that my phone number was entered incorrectly in your system. Your staff never attempted to contact me via email or phone call to provide updates. Now, after this excessive delay, I am being charged an unauthorized extra fee on top of my $1,000 deductible, which I never approved. This is unacceptable. I expect immediate clarification regarding these additional charges and a firm timeline for when my car will be ready. Please address this matter urgently.

Customer Service

My car has been in your shop for three weeks for a minor rear bumper repair, which is an unreasonable delay. My insurance has responded promptly to all requests, and all delays have been due to the incompetence of your team. Additionally, I have experienced a complete lack of communication. I only discovered—after multiple frustrating calls—that my phone number was entered incorrectly in your system. Your staff never attempted to contact me via email or phone call to provide updates. Now, after this excessive delay, I am being charged an unauthorized extra fee on top of my $1,000 deductible, which I never approved. This is unacceptable. I expect immediate clarification regarding these additional charges and a firm timeline for when my car will be ready. Please address this matter urgently.

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Very Professional and Courteous

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Everything was easy with good communication

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Kept in contact with updates, car was ready on time, excellent staff, and excellent work. Exceeded expectations.

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I would strongly recommend this place

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Daniel the person of contact was very insightful and took me though every step of the way. Tina in the front desk was also very helpful throughout the process. The Quality of work was excellent. I would highly recommend going here for all your body work needs.

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Tina in the front was very insightful.

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The best body shop in San Diego

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They are great,

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Chad Farrell is the best...he does everything possible for an, honest, friendly, quality experience

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My Experience

I always know my car will come back from Thearles in wonderful condition. Attention to detail and customer service is always the best!

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From the text to get a quote to the night drop and same day turn around my experience couldnt have been better. Staff was friendly and attentive, work was professional and thorough. If I could give more than a 10 I would!

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Very satisfied. Chad always puts my mind at ease . Knowing it’s going to be done right is a good feeling

Customer Service

Chad always puts my mind at ease.! Knowing it’s going to be is always good. Thanks.

Likely to Recommend

I will definitely be coming back if I need any future repairs, and I’ll recommend them to friends and family.

Repair Quality

I couldn’t be happier with the repair! The car looks as good as new. The attention to detail was impressive, and you can tell the technicians really care about their work. It’s rare to find a shop that takes so much pride in their craftsmanship.

Customer Service

The customer service here is top-notch! From the moment I walked in, the staff was welcoming and explained everything clearly. They made sure I understood the process and answered all my questions. I felt valued as a customer the entire time.

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I would recommend this company very highly. In fact a friend had recommended this company and I’m glad they did. I was very pleased with the final product.

Repair Quality

I was very satisfied with the level of service from the start to the finish at this company. I was kept up to date with all repairs and communications with my insurance company. Every employee I came in contact with was pleasant, helpful and competent. I highly recommend this company and its staff.

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My Experience

Seemless process and helpful staff. Enjoyed the updates via text.

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