Pines Ford Lincoln
In operation 16 years.
Pines Ford Lincoln is a full service new car dealership. Our collision center is Ford , F150 Aluminum, and GM Certified by Assured Performance. Soon we will also be Honda and Nissan certified. We are an I-CAR Gold Class shop and have been for the past six years. All metal technicians are I-CAR certified steel welders, and five are I-CAR certified Ford - Aluminum welders. The metal shop is equipped with four Car-O-Liner frame machines as well as two Car-O-Liner Vision Measuring stations. We have nine vehicle lifts, three estimating bays, a clean aluminum room, three Garmat downdraft spray booths, and two double prep decks that are heated. We perform most mechanical operations with our two dedicated mechanical technicians right here in our collision center. Front end alignments are also done in house, but through our service department. We offer a limited lifetime warranty on our materials and workmanship.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service . Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Lily Cook, is a valuable team member. She made my repair process easy. Communication, knowledge, efficient, and too many other attributes list. My highest praise for her. Paul Seedman
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Lilly Cook, keep me informed, she's a great communicator, answered all my questions. Undoubtedly your most valuable team member. Thank you, Paul Seedman
Customer Service - 5.0/5.0 -
See previous comments
Returned Clean
My Experience - 5.0/5.0 -
Lily was fantastic to work with. From day one, she told me she would check in with me twice a week, and she never missed a single check-in. She was consistent, responsive, and kept me informed throughout the entire process. Any frustration I had was with the insurance company—not with Pines. My experience with Pines was spot-on from start to finish, and Lily did an outstanding job!
Likely to Recommend - 5.0/5.0 -
The entire staff at Pines Lincoln collision center was excellent and they did a great job repairing our vehicle. The shop manager Ray and coordinator Lilly were amazing. They were very proffessional, provided us with great customer service, kept us informed of the repairs throughout the whole process and did everything possible to make sure I was satisfied with the vehicle. Sincerely Carlos and Yvette Viera
Repair Quality - 5.0/5.0 -
The entire staff at Pines Lincoln collision center was excellent and they did a great job repairing our vehicle. The shop manager Ray and coordinator Lilly were amazing. They were very proffessional, provided us with great customer service, kept us informed of the repairs throughout the whole process and did everything possible to make sure I was satisfied with the vehicle. Sincerely Carlos and Yvette Viera
Customer Service - 5.0/5.0 -
Amazing customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good work
Returned Clean
My Experience - 5.0/5.0 -
Pines Ford did an excellent job on the repairs to my car after an accident The repair was perfect and really quick less than a week . The staff were all very helpful and considerate. They have system to keep you informed every step of the way. Pines Ford Collision is also on my insurance list as a preferred repair shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The entire process of the repair was seamless. I was kept well informed throughout each stage with regular calls from Lilly. I am pleased with the repair itself. Thank you for making this process stress free.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a great experience getting my BMW repaired at Pines Ford Lincoln, all thanks to Lili. She was incredibly attentive, kind, and professional throughout the entire process. Lili kept me consistently updated on every step of my car’s repair, which gave me complete peace of mind. The entire team is extremely professional and delivers top-quality work. I highly recommend them.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great team at pines for collision center! Lily stayed on top of communication and set clear expectations of when repairs would be complete.
My Experience - 5.0/5.0 -
Lilly did a great job keeping me updated every step of the way. Give her a raise
Likely to Recommend - 5.0/5.0 -
You’ve got my full recommendation 100%
Repair Quality - 5.0/5.0 -
Super satisfying experience!! Wow, I was delighted with the amount of updates that I got and the great service both in person and over the phone!
Customer Service - 5.0/5.0 -
Super satisfied! Top notch, high Class customer service delivered every single time they called or in person as well !
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very informative,friendly and professional
Customer Service - 5.0/5.0 -
Great communications, very professional and friendly
Likely to Recommend - 5.0/5.0 -
Greet
Repair Quality - 5.0/5.0 -
Lilli is the best she did good service
Customer Service - 5.0/5.0 -
Good
Returned Clean
My Experience - 5.0/5.0 -
Courteous, efficient personnel and good repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I answered this survey yesterday.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I worked with Lilly who was wonderful. She explained everything I was signing, told me what steps would be taken, said she would call on Tuesday and Thursday and did, and had the car ready for under the estimate and five days ahead of schedule. It was a pleasure working with her.
Likely to Recommend - 5.0/5.0 -
I've had body work done at other repair shops and Pines out-performed the others.
Repair Quality - 5.0/5.0 -
The car looks like new.
Customer Service - 5.0/5.0 -
I would give Lilly higher than a 10 because she was wonderful.
Returned Clean
My Experience - 5.0/5.0 -
They did a good job fixing my car I appearciate everything they did for me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for everything she did for me
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
El resultado del servicio estuvo por encima de mis expectativas. Sin embargo, me pareció que el tiempo que transcurrió desde que el vehículo fue dejado en sus instalaciones hasta el momento de la entrega, fue muy largo. Además, el carro quedó con una falla operativa de la ventana que fue reparada, la cual se solventó sola, aparentemente se trataba de una cuestión de ajuste que no requirió volver a llevar el carro para su revisión. En líneas generales, el servicio y el resultado de la reparación y repuestos, fue muy buena. Gracias
Customer Service - 4.5/5.0 -
Muy bien. Recibía constantemente reportes del avance de la reparación del vehículo.