Plan B Autobody

4.9 (358reviews)

100%

(615) 672-7022

1621 Highway 31w, Goodlettsville, TN 37072

100%

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1621 Highway 31w
Goodlettsville, TN 37072

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About Plan B Autobody

See Photos

1621 Highway 31w
Goodlettsville, TN 37072

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 18 years.

Plan B Autobody is the only 5 Star Reviewed Auto Body Shop in Sumner County. We put our Customers first by offering Quality Repairs on a Timely Basis with a LIFETIME GUARANTEE!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	9:00 am - 5:30 pm
Tue	9:00 am - 5:30 pm
Wed	9:00 am - 5:30 pm
Thu	9:00 am - 5:30 pm
Fri	9:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

Genesis

Honda

Hyundai

Kia

Call

Website

Reviews (358)

Sort By:
Newest
Rating

338 Customers Rated

5 Stars

82.4% Complete

(295)
4 Stars

7% Complete

(25)
3 Stars

1.7% Complete

(6)
2 Stars

0.3% Complete

(1)
1 Star

0.8% Complete

(3)
< 1 Star

2.2% Complete

(8)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for outstanding customer service, professionalism, and genuine care. Communication throughout the repair process is frequently highlighted as a strength, with customers appreciating timely updates and thorough explanations. Timeliness is another strong suit, as many repairs were completed earlier than expected. Customers also appreciated the added touch of vehicles being cleaned before return. A few customers noted minor areas for improvement, including communication preferences and isolated finish concerns on accessories, but these were exceptions in an overwhelmingly positive set of reviews.

Select to learn more

Service Quality
Timeliness
Communication

"... cleaned my car seat in the back. I almost cried. I felt like I had just gotten a brand NEW car. I will go to Plan B Auto from now on. I took all ..." Read more

"... efficient collision repair shop I have ever dealt with. They exceeded my expectations on all levels. Dont hesitate call them you will not be disappointed." Read more

"The work done was flawless"

"The work was excellent with attention to detail above and beyond."

"On budget. on time, done right"

"The repairs were completed earlier than I expected- thanks!"

"Vehicle was ready way before anticipated."

"... date. They started early and were able to get it completed and looking nice before the desired time." Read more

"... they would take care and fix my car. They said that it would take 7 to 10 days before I could pickup my car. When the time came to pick up my car, I couldn't ..." Read more

"much earlier than expected. Thanks so much"

"Team went above and beyond with communication and speed. I will always hope I don't have to go back to a body ..." Read more

"... alot of questions. They took care of everything!! , they even called enterprise car rental car's and asked me what kindtype of vehicle I liked. They had them bring ..." Read more

"They could have done a better job. Sent an email instead of texting."

"Initially, there was a slight concern regarding the communication. My belongings were relocated from the pockets to ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... cleaned my car seat in the back. I almost cried. I felt like I had just gotten a brand NEW car. I will go to Plan B Auto from now on. I took all ..." Read more

"... efficient collision repair shop I have ever dealt with. They exceeded my expectations on all levels. Dont hesitate call them you will not be disappointed." Read more

"The work done was flawless"

"The work was excellent with attention to detail above and beyond."

"On budget. on time, done right"

"The repairs were completed earlier than I expected- thanks!"

"Vehicle was ready way before anticipated."

"... date. They started early and were able to get it completed and looking nice before the desired time." Read more

"... they would take care and fix my car. They said that it would take 7 to 10 days before I could pickup my car. When the time came to pick up my car, I couldn't ..." Read more

"much earlier than expected. Thanks so much"

"Team went above and beyond with communication and speed. I will always hope I don't have to go back to a body ..." Read more

"... alot of questions. They took care of everything!! , they even called enterprise car rental car's and asked me what kindtype of vehicle I liked. They had them bring ..." Read more

"They could have done a better job. Sent an email instead of texting."

"Initially, there was a slight concern regarding the communication. My belongings were relocated from the pockets to ..." Read more

Kayla (Chevrolet owner) reviewed 8/6/26

Jeremy (Ford owner) reviewed 8/5/26

The best auto shop I have been to!!

Karen (Honda owner) reviewed 8/4/26

They did a fantastic job. Always helpful answering questions. My car look pretty, shiny and new.

Brandon (Audi owner) reviewed 8/3/26

Fantastic work from Amanda and the entire team at Plan B Autobody!

Jesse (Ford owner) reviewed 7/30/26

Colton (Ford owner) reviewed 7/29/26

Great experience every time !

Cutris (GMC owner) reviewed 7/27/26

this is the 4th time I have used plan B

great service

Jim (Lincoln owner) reviewed 7/22/26

They were very friendly and did a fantastic job with our repair. They had it done quickly

Brennon (Hyundai owner) reviewed 7/17/26

Kali (Nissan owner) reviewed 7/13/26

Agnieszka (Toyota owner) reviewed 7/7/26

Rod (Ford owner) reviewed 7/6/26

Already have done so . . .

On budget. on time, done right

Glen (Infiniti owner) reviewed 7/6/26

Tim (Cadillac owner) reviewed 7/3/26

I would recommend PlanB and I will use them again if I need auto body repairs

Excellent service. Outstanding customer service

Very friendly. And responsive when questions were asked

Jonathan (Infiniti owner) reviewed 6/29/26

The owner, Steve, and staff were amazing! Communication and expectations were clear and transparent. I really appreciate both the professionalism and friendliness I experienced. I would highly recommend Plan B to everyone in need of honest auto body restoration

Dwight (GMC owner) reviewed 6/29/26

Jessica (Mazda owner) reviewed 6/29/26

They are always amazing and take great care of us.

Patrick (Honda owner) reviewed 6/26/26

Quick, fast , easy .

Great staff

James (Ford owner) reviewed 6/25/26

Everyone was really nice

Not sure yet. Paint looks great everyone I dealt with was wonderful but you guys got something on my bed cover that I'm not sure how to get out. I would give a 10 if not for that.

Paint looks good so far but something got on my bed cover. I will be able to tell more when I handwash. Hopefully I can find something to clean the cover.

Natasha (Toyota owner) reviewed 6/22/26

Above and beyond. I am very happy with the service and communication. I would recommend them to anyone. They have worked on a few of my vehicles over the years

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view more shops in: Goodlettsville | 37072

Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

Plan B Autobody

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Plan B Autobody

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (358)

338 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0